How to make incidents hidden by a specific assignment group

Joshua Comeau
Kilo Sage

Wanting to add new assignment group IT Security Incidents:

Would like this group to have its incidents only visible to members of the group.

EX: Any incidents assigned to this group only make them visible.

1 ACCEPTED SOLUTION

I believe the example on the link I posted previously aligns with your exact use case scenario... Add a data filter for your data filtration rule (servicenow.com)

jMarshal_0-1707155247313.png

 

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13 REPLIES 13

Jaspal Singh
Mega Patron
Mega Patron

Hi Joshua,

You can achieve this either by Query BR or via ACLs of type read.

Did you try something from above? If so, are you stuck somewhere?

jMarshal
Mega Sage
Mega Sage

I'd recommend using Data Filtration features - Exploring Data filtration (servicenow.com)

 

...it works similar to the way that User Criteria does for Catalog Items and Knowledge Bases or articles. Basically you can set up a rule where the data is filtered out ("Not available for" in User Criteria terms) for users who are not in the assignment group, if/when an incident is assigned to a specific group.

I believe this feature was rolled-out in San Diego and before that time, you could only achieve this via before-query BR and/or Access Control records...and in my experience this can get difficult to maintain, though it can still work (depending on your business requirements).

Joshua Comeau
Kilo Sage

@Jaspal Singh @jMarshal 
I created this ACL:

JoshuaComeau_0-1707153605663.png


Data filtered:

JoshuaComeau_1-1707153633648.png


did not work everyone can still see the incident 
can you provide screenshots of a working configuration 

Just to be clear, the Data Filtration features that I am referring to are NOT Access Control records. They are used INSTEAD of the BR or ACL solution and IMO are better as they are easier to configure and maintain.