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‎02-05-2024 09:00 AM
Wanting to add new assignment group IT Security Incidents:
Would like this group to have its incidents only visible to members of the group.
EX: Any incidents assigned to this group only make them visible.
Solved! Go to Solution.
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‎02-05-2024 09:47 AM
I believe the example on the link I posted previously aligns with your exact use case scenario... Add a data filter for your data filtration rule (servicenow.com)

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‎02-05-2024 09:09 AM
Hi Joshua,
You can achieve this either by Query BR or via ACLs of type read.
Did you try something from above? If so, are you stuck somewhere?
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‎02-05-2024 09:17 AM - edited ‎02-05-2024 09:23 AM
I'd recommend using Data Filtration features - Exploring Data filtration (servicenow.com)
...it works similar to the way that User Criteria does for Catalog Items and Knowledge Bases or articles. Basically you can set up a rule where the data is filtered out ("Not available for" in User Criteria terms) for users who are not in the assignment group, if/when an incident is assigned to a specific group.
I believe this feature was rolled-out in San Diego and before that time, you could only achieve this via before-query BR and/or Access Control records...and in my experience this can get difficult to maintain, though it can still work (depending on your business requirements).
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‎02-05-2024 09:21 AM
@Jaspal Singh @jMarshal
I created this ACL:
Data filtered:
did not work everyone can still see the incident
can you provide screenshots of a working configuration
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‎02-05-2024 09:22 AM
Just to be clear, the Data Filtration features that I am referring to are NOT Access Control records. They are used INSTEAD of the BR or ACL solution and IMO are better as they are easier to configure and maintain.