How to make incidents hidden by a specific assignment group

Joshua Comeau
Kilo Sage

Wanting to add new assignment group IT Security Incidents:

Would like this group to have its incidents only visible to members of the group.

EX: Any incidents assigned to this group only make them visible.

1 ACCEPTED SOLUTION

I believe the example on the link I posted previously aligns with your exact use case scenario... Add a data filter for your data filtration rule (servicenow.com)

jMarshal_0-1707155247313.png

 

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13 REPLIES 13

Can you provide an configured example?

I believe the example on the link I posted previously aligns with your exact use case scenario... Add a data filter for your data filtration rule (servicenow.com)

jMarshal_0-1707155247313.png

 

This would work @jMarshal how to get to data filtration page?

You have to install the plugin first Activating data filtration (servicenow.com) and then it just shows up in it's own module as "Data Filtration"! HTH

 

Adding this plugin does it have a cost and is their any risk to it when you install is it blank and the admin just uses when needed, 

my question would be if installed will it have pre built filters and mess up all are tables and acls?