How to stop an event/notification from proceeding in a flow until a reply is made?
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03-15-2024 06:33 AM - edited 03-15-2024 07:35 AM
how does adding a condition on a notification stop the flow or re-start the flow.
I am not trying to stop the notification from triggering I am trying to pause the flow when the notification is sent so that only proceed in the flow (generate the approve - user) request only if someone replies to the notification (on the event step)
Unsure if this even possible.
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03-15-2024 07:28 AM
Hi @Joshua Comeau ,
The notification which is attached to the event, add condition on that email notification.
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03-15-2024 07:34 AM
Not sure I follow and could you provide a screenshot of the configuration,
how does adding a condition on a notification stop the flow or re-start the flow.
I am not trying to stop the notification from triggering I am trying to pause the flow when the notification is sent so that only proceed in the flow (generate the approve - user) request only if someone replies to the notification (on the event step)
Unsure if this even possible.
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03-15-2024 07:50 AM
Hi @Joshua Comeau ,
Got it, you can use a wait condition to pause.
Please go through this article :https://www.servicenow.com/community/developer-articles/how-does-the-wait-for-condition-workflow-act....

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03-15-2024 07:40 AM
Hi @Joshua Comeau you can Try using wait for condition to pause the workflow after event is triggered. In wait for condition you have to put a logic to check whether the response is received from email then you can continue with approval user activity
Harish