How to stop an event/notification from proceeding in a flow until a reply is made?

Joshua Comeau
Kilo Sage

JoshuaComeau_0-1710509597488.png

how does adding a condition on a notification stop the flow or re-start the flow.

 

I am not trying to stop the notification from triggering I am trying to pause the flow when the notification is sent so that only proceed in the flow (generate the approve - user) request only if someone replies to the notification (on the event step)

 

Unsure if this even possible.

 

 

11 REPLIES 11

Community Alums
Not applicable

Hi @Joshua Comeau ,

The notification which is attached to the event, add condition on that email notification.

 

Not sure I follow and could you provide a screenshot of the configuration,

 

how does adding a condition on a notification stop the flow or re-start the flow.

 

I am not trying to stop the notification from triggering I am trying to pause the flow when the notification is sent so that only proceed in the flow (generate the approve - user) request only if someone replies to the notification (on the event step)

 

Unsure if this even possible.

Community Alums
Not applicable

Hi @Joshua Comeau ,

Got it, you can use a wait condition to pause.

Please go through this article :https://www.servicenow.com/community/developer-articles/how-does-the-wait-for-condition-workflow-act....

 

Harish KM
Kilo Patron
Kilo Patron

Hi @Joshua Comeau you can Try using wait for condition to pause the workflow after event is triggered.  In wait for condition you have to put a logic to check whether the response is received from email then you can continue with approval user activity 

Regards
Harish