If I have two Configuration Items (CIs) with the same name in the CMDB but from different classes, and I need to import relationships using a cmdb_rel_ci Excel file — how can I ensure the correct CI get the relationships assigned? I'm asking because ...
Hello All, We are trying to setup the CI class owner for eevry CI class in ServiceNow to improve data quality. for example, the product owner of windows squad will be the owner of all windows CIs. Which means they are the secondary owners responsible...
I am working on a Record Producer in ServiceNow where I have a reference variable called master_table, which allows users to select a table from sys_db_object.Issue:When the form is submitted, the master_table field stores the sys_id of the selected ...
Has anyone started setting up Windows 11 Muli-session VM's in Azure and have the OOTB ServiceNow discovery discover the VM and correctly identify the operating system?
After setting up health compliance audits by class how do you aggregate the scores into the health dashboard?
Hi, I'm trying to configure the CMDB Workspace Landing page by creating a "duplicate variant" of the landing page (called Home). I'm trying to configure the clickable tabs "Home", "Governance", "CMDB 360", "Insights" and "Management".Our organisation...
We usually need administrator privileges to scan all information of the target machine (I'm not sure if my understanding of this is correct). What information can I horizontally discover when only the normal user permissions of the target machine are...
Hi All, Need help to find out the from this "Performance.Duplicate Records" to get the list of records, it just gives the data as count (attached Screen shot) on this table "sn_cmdb_ws_base_aggregate_data" based on the mentioned indicator. But it doe...
Hello Team, I had setup a Service graph connector sometime back and I am not intending to modify few field imports and also change the import user. Most of it is OOB, I have configured the Integration ETL and corresponding entities. But, its not ref...
I'm interested to know if the ministry of defence uses servicenow for itsm and itom and discovery and service mapping as this would be a good reference for the capability
Hi All,How to make 'cmdb workspace' view as default view for the forms in platform's native view.For example, If i open a windows server or linux server record in platform's native view, form should get opened in 'cmdb workspace' view instead of defa...
We have started using top level subscription to discover all subscriptions under it and it has been working well, but now we have two new subscriptions that are giving me a hard time. I can discover the subscription, and see it in cmdb, but I am una...
Hi All, I am updating server data in service now .I have coalesce on name field. There are duplicates servers available with names but only one server Name among duplicates is operational .I want to update the server CI which is operational and no u...
I am getting an error while loading the data with a data stream action, in Dev instance it is working fine. But in higher instance, it is not working. throwing an error : com.snc.process_flow.exception.ProcessAutomationException: An execution timed o...
Hi,I need to be able to view changes that occur on CI records. History is currently being used for keeping up with record changes. I want to make the History List viewable on some other CI class records, but was told that it may slow down ServiceNow...