Hi, my company is setting up a MSP with domain separation and we want to allow our customers to name their own groups. This might lead to two customers giving a user group the same name in a different domain.At the moment this leads to an DB error be...
Hello, I have several dashboards created in PowerBI that are using story and incident data from ServiceNow through the REST API Explorer. The issue is that many of them are using metrics data from incidents and stories. It seems by adding the metric...
i have only intune no sccm and I would like to have your guidance regarding intune connector, configuration is done. i want to take out the agent on all my devices, my question is what configuration i need to do to get on the cmdb my software usage.
All, I am currently working through an issue with life cycle mappings and I am curious if anyone else has encountered this. In our instance we are seeing that when cmdb_ci_vm_instance CI's are updated by discovery to a install_status of "retired" t...
Hi, Does anyone know what it means to have a registered "subdomain" in ServiceNow? I am tasked with setting this up. a) Setting up the new field back reference to existing Domain table" b) Setting up the "Subdomain" form viewc) Build CMDB data impor...
A customer currently manages "account information using Docker" in Excel, but would like to migrate it to ServiceNow.For example, the columns in Excel are "user name, email address, company name, Docker group name, whether or not administrator privil...
Hello everyone,We were looking to do some reporting on past data certifications and noted that cert_element records from more than a year ago are no longer present in our instance. Is there a job or system property managing a scheduled purge? Can y'a...
SCCM service graph connector Create a computer CI in cmdb_ci_computer classes , as HAM is live in our environment, CIs will be created when the Asset are created , currently SCCM service graph connector Creates ci in CMDB , now we would like to kee...
Server, CI, Assignment Group, PoliciesFrom my findings these are from several different tables. Any way to readily combine these to one view?Business users are curious for what artifacts they are responsible for.
Hi all, We have multiple data feeds into our CMDB, and they all go through the Identification and Reconciliation Engine (IRE). As many customers must also do, we constantly get duplicate CIs being created, which we deduplicate in the normal way. But ...
Hi , Please help me in below situation. There are 3 field in incident table Field Table nameService - (cmdb_ci_service)Service offering - (service_offering)Configuration item - (cmdb_ci) Based on Service field, service offering field ...
Hello All, We are bringing data from Microsoft Intune into ServiceNow through Service graph connector for Microsoft Intune. The connection is successful and scheduled the job which has one parent job and two child jobs. I clicked Execute Now in the p...
Hi everyone, I'm having difficulty with creating new records under a new CI Class which was extended from the Application Service class (cmdb_ci_service_auto). I tried creating a new CI Class extending from the Mapped Application Service (cmdb_ci_ser...
Hi, Does anyone know how to create a new indicator score/KPIs for the CMDB Data Foundation Dashboard? Regards, Ayman
Hi, The Life cycle mappings table provide a mapping for the legacy status fields of the CMDB classes.In case a class do not have a specific mapping defined for it, the system should go trough the class's parents list until it find a mapping.So having...