How to stop an event/notification from proceeding in a flow until a reply is made?

[Joshua Comeau]

how does adding a condition on a notification stop the flow or re-start the flow.

I am not trying to stop the notification from triggering I am trying to pause the flow when the notification is sent so that only proceed in the flow (generate the approve - user) request only if someone replies to the notification (on the event step)

Unsure if this even possible.

[Joshua Comeau]

Can you provide the script, that can be risky and rough as that would make sense this would require a query/glide script to check the email logs on when the email was replied to but that will be potentially hard to scope so precise every time as it could have trouble finding the correct email if multiple requests are sent.

so my guess is only way is script and no out of box way.

I just am not sure on how to write the script.

[Harish KM]

Hi @Joshua Comeau please provide more details on the event notification what that email contains and what you want to achieve based on that. Is it a approval email does the approval record get stored on ritm for example?

[Joshua Comeau]

It is a generic email that goes to a user defined in a user reference variable from the catalog.

Acting as an approval email step yes:

When the user replies with approved, hoping to pause the workflow and only move on to the next workflow core when they reply.

[Harish KM]

Hi @Joshua Comeau Why dont you use Universal Task and assigned to manager . Manager can utilise portal under to do task to perform accept or cancel the request, this is why universal task are used to provide information and I believe they dont have license, you can confirm with your Team on this. this way easier to handle the workflow .

[Joshua Comeau]

approval task uses approval_user role which is a license (approval license and is a pay per user fee-subscription)