I want to delete additional comments all at once

[shibasou]

Hi guys.

There are a lot of additional comments that I want to delete in multiple cases.

Is there a way to delete additional comments for multiple cases at once?

Thank you.

[Ravi Chandra_K · Accepted solution]

Hello @shibasou 

Greetings!

additional comments are stored in journal entry table (sys_journal_field). you can delete in bulk from there.

refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0520375

please mark the answer as correct and helpful if helped!

Kind Regards,

Ravi Chandra.

[shibasou]

Thank you. It is very helpful.