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Identification Engine Payload Sanitization : cmdb_ci_win_cluster/node error

Richard Nelson
Giga Guru

‎01-09-2024 02:31 AM

Hi all, hoping someone can shed some light on this issue.

I am seeing a discovery pattern error 'Identification Engine Payload Sanitization' on one of our Azure SQL Servers in the Horizontal discovery log under payload processing.

 

RichardNelson_1-1704796080321.png

 

I have checked the identifiers for cluster and node, they are present and OOTB.  I can also see they are inherited for Windows cluster and Windows cluster node, so no additional entries should be required. I have also checked the cmdb_rel_type table for duplicates as the error suggests but nothing found.

 

Any suggestions?  Thanks in advance.

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Sandeep132
Kilo Sage

‎01-09-2024 05:58 AM

Hi Richard,

 

Can you try to simulate the payload from the ECC queue payload output and see if you are seeing any other issue there. https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...

 

Not sure if Rekeying/Restarting the MidServer works, but you can give a try that as well.

 

Thanks,

Sandeep