Identification Reconciliation Engine(IRE) Processing errors - SGC for Microsoft Intune

[ponranjitham]

Hi,

We are receiving below error in Import Log for "SG-Intune Computer" Data Source. 

Identification Reconciliation Engine(IRE) Processing errors->
1: INSERT_FAILED: Insertion failed with error: Commit was not attempted due to other errors
2: INSERT_FAILED: Insertion failed with error: Commit was not attempted due to other errors
3: Insertion failed with error: Error occurred during commit

And below error in Import Set Rows.

{"cmdb_sam_sw_install":{"mergedPartialPayloads":1,"incomplete":3,"errors":3},"cmdb_ci_computer":{"mergedPartialPayloads":1,"incomplete":1,"errors":1},"cmdb_ci_network_adapter":{"mergedPartialPayloads":1,"incomplete":1,"errors":1},"cmdb_serial_number":{"mergedPartialPayloads":1,"incomplete":4,"errors":4},"sn_intune_integrat_computer_related":{"mergedPartialPayloads":1,"incomplete":1,"errors":1},"cmdb_rel_ci":{"incomplete":2,"errors":2},"cmdb_ci_ip_address":{"inserted":1}}

No errors when i tried to test that payload in "Identification Simulation". Please help me to find out what is causing the issue.

Thanks.

[ponranjitham]

Hi Cindy,

Yes. Attached file with input and output logs.

Thanks.

[Cindy Trieu]

At a quick glance, there seems to be something preventing the payload from inserting into the CMDB. Check for other logs or maybe there is a business rule or something else preventing IRE from inserting the payload. If you need in depth assistance, feel free to open a task through the support portal!

[Sumanth16]

Hi @ponranjitham ,

Please refer to below thread:

https://www.servicenow.com/community/cmdb-articles/servicegraph-connectors-identification-reconcilia...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda