Identification rule not working

[sry]

Hi, we are working on Armis-ServiceNow integration. we have observed an issue during Identification.

1) we import a Server CI into cmdb.

2) we change mac_address manually.

3) we import the same server CI into cmdb with original mac_address.

During the 3rd step the system is no updating the mac_address as it supposed to over write the manual change.

This issue is not reflecting on computer class CIs. the identification working on computer class but not on server class. both computer and server have the same Identification rules. please help us why the server CI is not identified by IRE rules.

please help us.

Thanks,

Sry

[sry]

Vikas, reconciliation rule is set for ALL the attributes with condition as "createdby=sgcarmis" and priority 10, discovery source is SGArmis.

import set is picking mac_address. it is mapped to hardware class.

thanks,

sry

[VikMach]

Then why not simply create a business rule to copy the MAC Address from hardware table to the respective Server table?
When record is created in hardware table it sets the Model Category to a respective Model Category. Let's call it "Windows Server". When the record gets created in the Hardware (alm_hardware) table, the respective CI Class will create a CI in the cmdb_ci_win_server table.
You can simple create a Business Rule on alm_hardware table to copy the MAC Address from Hardware table to cmdb_ci_win_server table.

[sry]

Hi Vikas, issue is even though we are getting mac_address its not updating it on "server" class devices. without getting mac_address into cmdb_ci_hardware table we cant map it to "server" class.

thanks,

sry

[VikMach]

Ok, in that scenario you need to work on your Transform Map to set the value to the correct table.

[VikMach]

I just came to know that MAC Address is getting saved in a different custom related list that is created via Armis app itself. Could you check this related list if it is displaying MAC Address?