Our field service people go into ServiceNow and change the assigned to field of a CI from from Joe to Jane. Once the import completes, it is changed back to Joe again. How can this be avoided? the tech may either completely wipe out the assigned t...
Hi, We are trying to get the serial numbers related to all the CIs into serial number table(cmdb_serial_number). Can someone guide us how we can achieve this. Thank you!!
Hi, I wanted to know how to import different types of CI's to servicenow CMDB tables using Transform maps and scripts. Consider , I have an excel file which contains multiple Ci type data(windows server, linux server ..) . i have created a transform ...
Hi Team, How can i display a list of categories or maybe service offering when i choose one business service from the incident form ? and how can i do this mapping between 2 CMDB tables and it is the good tables to use or not ? Currently i'm using t...
Looking for how Openshift containers are represented in the CMDB and where in relation is CloudPak for Data or other IBM Watson Knowledge Catalog services.
What is the best practice for synchronizing Operational Status and Status across the generations and is there a document indicating which tables need to be touched for which classes of devices? I am seeing the way ServiceNOW handled issues with tabl...
I have general question Regarding CI deletion, Is it best practice to delete the CI. Also, if we have duplicate CIs, what would be the best approach to clean those CIs from CMDB.
Do we have an option to ignore insertion of records in CMDB using Integrationhub ETL or Robust Transform Map. We are replacing SCCM integration with SCCM graph connector and will be using RTE to import data. But as per our current configurations SCCM...
Is there any any OOB setting which sets the Server CI's to retired after X number of days automatically ? If server was offline for 30 days or any changes happen on the respective server it may happens. Regards, Rohit
Hi All, I've an issue with a Service Map that's running based on Discovery of TCP Endpoints. I've tried to manually add a connection, but have entered the wrong IP Address for the host. This has then thrown an error stating Service Mapping trigger...
I need to test Microsoft SCCM integration with Service Graph Connector on my PDI, for that I need a mid server deployed on a Microsoft SCCM database, is there any free SCCM database available for testing purpose, if there is no any how can I create m...
Is there any option to write onComplete() Transform Script in Robust Transform Map or any substitute for this. Requirement is to schedule a job when Robust Transform is Completed. Thanks
Hi All, I am a rookie to Service Graph connectors and I would like to know what are the benefits of Service Graph connector for SCCM vs Discovery when it comes to CMDB population eg., what kind of data will be populated uniquely by SG - SCCM which Di...
First, If anyone has successfully integrated with SCCM, I would appreciate it if I could talk to you about the integration... We are working on an SCCM integration and we are getting some unusual results. We are NOT using Asset Management BUT we p...
I need to have ITIL restricted to Read-Only access to the CMDB. I'm having an issue around the 'certification' role which is given to ITIL and allows for write access to the cmdb_ci table via an ACL. I'm using a Configuration Management role to hav...
