Identification rule not working

[sry]

Hi, we are working on Armis-ServiceNow integration. we have observed an issue during Identification.

1) we import a Server CI into cmdb.

2) we change mac_address manually.

3) we import the same server CI into cmdb with original mac_address.

During the 3rd step the system is no updating the mac_address as it supposed to over write the manual change.

This issue is not reflecting on computer class CIs. the identification working on computer class but not on server class. both computer and server have the same Identification rules. please help us why the server CI is not identified by IRE rules.

please help us.

Thanks,

Sry

[sry]

Hi Vikas, yes we do have "additional information". but i don't see mac_address field in additional information (it is referencing CI). when an armis device is created in CMDB, integration will add "Additional information", "OT Device details". Both reference the actual CI record.

our issue nothing to do with "additional information" or "OT device details".

I have tested "identification simulation" with mac_address. system able to find the "CI" matching "Name," but it's not updating mac_address.

Thanks,

Sry

[VikMach]

Found this docs online for Armis Integration. In the last few pages it is documented on how to manipulate the incoming data from Armis and set in the CMDB tables. Hope this will be of some help to figure out how this SGC is configured and where you can adjust the type and attribute configurations.
You can go through this to understand where to look for required attribute 
https://www.scribd.com/document/639804754/Armis-Service-Graph-Connector-Installation-Guide-1-1

Let me know if it worked.