We just implemented the new SCCM Service Graph Connector (SG-SCCM) in development, upgrading from the legacy process. The new SG-SCCM import uses a different OS name than the legacy and causes it to flip back and forth with Discovery. Before moving...
Hi,Case:I have a relation in cmdb_rel_ci between a certificate called CERT1 and a Business Service called SERVICE1.SERVICE1 is parent and CERT1 is child.Relation type is depends on:Used by.For me it means that SERVICE1 depends on CERT1, and if CERT1 ...
Hi, I would like to Archive the Assets using the CMDB Data Manager. Currently I am able to Archive all the Configuration Items. But I am not getting what class or rule should be applied to Archive the Assets. If anyone of you have tried Archiving the...
In my PDI I've added the attribute 'ref_ac_columns=name;sys_class_name' to task and incident but still it does not show the class.
Hello!There is a new task generated on "cmdb_data_management_task" table. The policy of the task has the following Short Description - This policy is used by Dependent CI Management flow to delete dependent CIs which are orphaned. The CMDB policy typ...
Hi, We are trying to retrieve IP address / IP subnets from Infoblox by using "Service graph connector for Infoblox " but test connection is failing with the following error.Error Info# Unable to make a connection with Infoblox please check the creden...
Hi Folks, When doing discovery via integration i can see ip address and serial number is not populating in server class.can somebody suggest me how to populate IP address, Serial number Fields from multiple tools integration into server class.
Hi everyone, We have requirement to clone production instance to test instance in our project, though our management team ask to try cloning in PDI first and then replicate similar logic in Production and Test instance. I have taken the below steps i...
I have been trying to debug this issue with Discovery for a while now, discovery errors are still appearing in the automation_error_msg table however the error card in the Discovery > Home page still says 0 and I can't click on it to view anything. A...
1) I have to create a new list view. as blow nameserial umberip address etc As i have 100 classes in CMDB i want this new list view as default view for entire CMDB classes, is there any way that i can configure at one place and it cascade to all 100 ...
Hi, I would like to know whether it is possible to have the CMDB IRE engine ignore CIs which are retired in the CMDB.Currently, we face an issue where CIs get retired in the CMDB. Then a datafeed will come in and using the reconciliation rules in IRE...
I hope you're all doing well. I have a question regarding the cmdb_ci_service table in ServiceNow. I've been exploring the fields "Approval Group," "Support Group," and "Group Change" within this table, and I'm curious to understand their specific pu...
What roles/permissions are needed to see the information listed in the SG-Intune Device Related tab for cmdb_ci_handheld CIs imported from Intune Service Graph Connector?Admins can see but general users cannot and cannot find any info in the docs.Tha...
Hello All,I am getting error after processing the data by IH-ETL. We have picked import set generated by REST insert multiple and putting the data in stagging table. By using IH-ETL transformed the data and mapped it to the respective fields. For thi...
Hi all.Just a general question. I know the definition of Assets vs CI but still torn if mobile devices such as smartphones, cellphone phones, and AirCard should be entered as Assets or CIs. For anyone who has done this, please let me know and provide...