Resolved! CMDB data manager - How ARCHIVE Data policy works?
CMDB data manager - How ARCHIVE Data policy works? In which table the Archieve data sits?
Forum Posts
Setup multiple MS SCCM instances using Service Graph connector for Microsoft SCCM (3.3.0)
Hi Community experts, I am setting up multiple MS SCCM instances integration using Service Graph connector as per document: https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/configuration-management/concept/cmdb-integrat...
Resolved! Custom Non-CMDB Table to use with IntegrationHub ETL?
Hi all, Hoping someone can help me out. I'm attempting to make a custom Service Graph Connector and am looking at the possibility of associating a CI Class in IntegrationHub ETL with a custom Non-CMDB table contained in my Scoped Application. I know ...
Resolved! 'System' user updated the CI's ?
'System' user updated the CI's however we are unable to find this 'System' User in User table ,could you please help us to know the who is 'System' User?Is this any user or internal system?
Business Service Relations
Hi,I have a use case where the customers asks for a structure as follows: Software -> ERP Software -> SAP So ERP Software would be in my view the Business Service and SAP the Business Service Offering. But how I fit the first level Software into it?...
CMDB Class Structure Report
Hello, I'm trying to create a multilevel pivot report that shows the CMDB Classes with Lifecycle State = Operational in a Hierarchal view, so something similar to how CI Class Manager displays the classes, nested in the parent classes, but would only...
Resolved! Mid server changing the ESX server install status from Installed to Retired and Vice versa?
Mid server(discovery) changing the ESX server install status from Installed to Retired and Retired to installed frequently?May I know the reason why it is changing the install status of ESX host?
CMDB Helath Dashboard - Completeness Scorecard.
what type of fields we can add to the CMDB Completeness Recommended score card. (eg. IP address, name, model ID, serial number, and company all fields are discovered via discovery, and on the form level we have 5 different fields that are recommended...
Resolved! Ignoring Principal Class filter in the cmdb_ci list view for a certain role
Hello Community! As far as I know, 'Principle Class' filter makes some of the CI classes (those not marked as principle) invisible for the regular end users.Only admin Users would see CIs associated with non-principal classes in the cmdb_ci list view...
Non Admins not seeing all the CI relationships under CI relation tab in CMDB.
Hi Community, Non Admins users get the below message in random CIs under CI relationship tab in CMDB tables and not able to see the upstream relationship in CMDB table:"Maximum relationship limit has been reached and not all relationships are shown i...
CMDB Fundamental Task 11
SCENARIO:In this scenario, you test the reconciliation rule by trying to update a record last updated by ServiceNow with data collected from a data source of LANDesk.The script contains a changed value for RAM from a discovery source of LANDesk. The ...
Resolved! Is it possible to limit the resource groups that are subject to Azure Cloud Discovery?
There are multiple resource groups in the Azure subscription, but only one of them is the resource we want to scan with Discovery this time.We do not want to have asset information for other resource groups in ServiceNow for security reasons. Is it p...
Resolved! ETL is not updating the asset
Hello all,We have created 2 ETL. With First ETL we are creating records in cmdb_ci_ip_switch table. After few minutes of the ci creation in the Ip switch table, asset record is getting created automatically.Then we are running the 2nd ETL to update t...
cmdb_ci_spkg with cmdb_ci_software_instance or another cmdb table?
Hello Everyone, We have an integration with Intune where we save the Intune Devices in our instance. The next step is to map the intune applications with the devices. We can see the applications as software like 7-Zip, Adobe Acrobat, Notepad++,...The...
Resolved! How can I see the Application Services and Business Applications that a CI supports?
We've been starting to populate our CMDB, starting at the bottom (servers, routers, switches, phones, etc.), the Configure Items piece of the Manage Technical Services area of the CSDM. At this point, we want to start moving "up", and start grouping ...