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Incorrect Mapping for Reference Field in Robust Transform Map

Hi, I am using Robust Transform Map to map data source to CMDB computer table. Now, we have a mapping for Manufacturer information where staging contains a string (manufacturer name), what I am doing is checking ServiceNow core_company table if the m...

Data certification role requirements

We are trying to role data certification for CIs of a specific class.  I am having trouble resolving the necessary role requirements and other settings to make the certification tasks readable through the Employee Hub / Service Portal.  Has anyone be...

Resolved! Service graph connector changing SQL statement

Hi,I am in the middle of deploying the Service Graph connector for SCCM and have realized that whenever I change the SQL statement in the Computer Identity and import, somehow the system puts back the Out of the Box SQL statement, why is that? and Ho...

lmundere by Kilo Sage
  • 434 Views
  • 1 replies
  • 0 helpfuls

Resolved! Change the Out of the box SQL statement for service graph for SCCM

Hi,anyone managed to change the Out of the box SQL statement for the service graph connector for SCCM? Whenever I change the Statement in Computer Identity, and do test load 20 records, i see the fields that modified with the correct data, but when I...

lmundere by Kilo Sage
  • 1261 Views
  • 1 replies
  • 3 helpfuls

Resolved! Unique key violation

Hi All, I am getting two errors while creating a new record. Errors:1. Invalid insert2. "Unique key violation detected by database ((conn=number) Duplicate entry 'Field value entered by me' for key 'field' Note: The field is unique false in dictionar...

Data Centre Management - DCIM

Hello,  Has anyone set up and regularly managed their Data Centre(s), Rooms, and Racks, along with the content of the racks via ServiceNow? Can you share your experience and how it looks? How much manual effort is required to maintain the data?  I'm ...

CMDB dashboard : Need Help on the Duplication rule

Hi , 1 . In CMDB Dashboard need help on the below points       ->Duplication rule : if any ci is name is found twice it is creating a duplicate task.In cmdb_helath_result : it is tasking as duplicate record found and creating task in that reconcile_d...

Munny1 by Tera Expert
  • 1075 Views
  • 1 replies
  • 1 helpfuls

Unable to set Company field on many Configuration Items

Hi,We've encountered an issue where Staff at "COMPANY X" can only see CIs registered against "COMPANY X".This itself isn't an issue, however there are a number of CI Classes, such as Application, Application Service where the Company field isn't edit...

Tom104 by Tera Expert
  • 652 Views
  • 1 replies
  • 0 helpfuls

Resolved! Integrations CMDB/ ITOM

Hi, As a new SAAS company, born out of a split from parent, subsequent acquisition and data centre moves (a lot of moving parts!) we have a requirement to 'discover' / 'log' a whole host of integrations between all the systems we have. Some are custo...

s03jlord1 by Tera Contributor
  • 1963 Views
  • 3 replies
  • 1 helpfuls

change approvals

how to create approvals for ci owners of ci related with the primary ci in the change request if anyone known pls help me

siva44 by Tera Contributor
  • 590 Views
  • 2 replies
  • 1 helpfuls