Snowflake Database in ServiceNow CMDB
Is anyone managing Snowflake Database in ServiceNow CMDB, if yes any OOB tables or we need to go by Custom Table ?
Forum Posts
Resolved! IntegrationHub ETL vs Import
What is the difference between IntegrationHub ETL and IntegrationHub Import? Thanks
Report on List of attributes populated by ITOM - Discovery
Hello Guys, I am trying to report on list of classes + attributes that are updated by ITOM Discovery. I was able to achieve for classes using sys_db_object -> picking tables with name starting cmdb_ci and checking for record count with condition Disc...
Business rule for owned by
Hello,I would like to create a business rule when a computer is created in a certain location to assign a specific person in the owned by field. For example if the computer Is created through discovery with location Madrid to populate Mark as Owned ...
Resolved! Updating the SCCM transformation map
Hello,I am currently changing our plugin Integration - Microsoft SCCM 2016 to the Service Graph and I have one challenge, I need to update the server location based on the AD short code (data available in SCCM). For example:Ashburn => Short code is I...
Ho to remove duplicate (massive records) records from Product Models[cmdb_model] table.
Hi All,We have one requirement as, 1] We have 4 millions of records in the Product Models [cmdb_model] table and we have categories them by Model Number field.2] We have 634 model numbers which have 1000+ duplicate records for a single Model Number....
Resolved! Stop Discovery from updating "Assigned to"
Hello, We are running both ServiceNow discovery and SG-SCCM integrations in our environment (Tokyo release). We are currently running into an issue where discovery is updating the assigned to field in the CMDB for computer class CIs. This in turn, is...
Filter conditions on regular identifier entries missing in Tokyo version
In the CMDB release notes for Tokyo there's a section about filter conditions on regular identifier entries: Configure regular identifier entries in identification rules with filter conditions Advanced options let you add filter conditions to regular...
Resolved! Task 14: Create Dynamic Reconciliation Rule
Guys, help me on this point. In the step of selecting the "RAM" attribute, the option is not included in my list. How can I adjust the configuration so that this attribute is visible?
Life Cycle VS Operational status
Hello, I am looking to use the CMDB data manager to manage Stale CIs in the CMDB. Instead of using the remediation rules and workflow which are difficult to maintain and improve. However, currently, we manage the life cycle of CIs by the attributes ...
Computer's Assigned To being assigned to another user upon Request submission
Hi everyone, Hopefully this is the right place, because I'm wondering what kind of sorcery is messing up here.We have a customized catalog item for Software Requests and was working find before Utah, for example, we have the fields below:Caller (requ...
Dependent CI Class Relationship diagram
Hello All, Can anyone please share the dependance CI Class complete discovery diagram for any flow chat (Switch forwarding rule, switch port, Router interface etc.,) for us to understand clearly about the discovery.
How to restrict user to delete records when related lists is not empty ?
Hi Everyone,I have written delete ACL on cmn_location where class is not Workplace Location, but I need to add condition when Associated tables have any records then deletion rule should not be applicable. Thanks @Ankur Bawiskar
HAM for non-IT assets
Hi, More and more we are requested to register and maintain non-IT Assets like desks, chairs but also air conditioners, lightning equipment and so on. For several Working from Home projects this requirements becomes more and more a prio topic. As far...
How do I identify what field(s) should be the coalesce when migrating a table?
I want to migrate a number of tables from one instance to another. When looking at the data, I can make an educated guess what field or fields should be the coalesce. However, how do I make sure? When I look in configure > table, but do not see any i...
