Incident automatically assigned to the creator In ServiceNow catalog

[ArunG29061990]

When a user create an Incident from Servicenow catalog, the incident should be automatically assigned to the creator of incident. how I can design this?

[Dr Atul G- LNG]

Hi @ArunG29061990 

May I know why you want to assign the incident who is creating the incident? It is not a best practice and violation of process as well.

[ArunG29061990]

Thanks @Dr Atul G- LNG for the reply. 

Actually the requirement is to assign the parent ticket to the creator and then the creator of the incident will again create a new incident task and then forward it to RnD team for approval and then after approval the concerned team can execute the script and close the incident task. Then the parent ticket can be closed.

[Dr Atul G- LNG]

Hi @ArunG29061990 

Thanks for update, but I am still not agree to assign the parent ticket t creator? The incident never assigned to creator , you can assign to SD or L1 and then team can take decision further. I recommend, please rethink on this requirement, it is like violation of ITIL practices.