Increase Max Length

[W_all_E]

Hi

I uploaded data from Excel to CMDB. 
However, Data on Location, Department and Comments are displaying only half of them 
For example, the data I would like to display is 'I have uploaded this data from the previous software'.
However it displays only 'I have u'

I have increased the max length on Comments, Location, and Department. 
However, it does not change at all. 
What should I do to rectify these errors?

Thank you for your helps in advance

[SK Chand Basha]

Hi @W_all_E 

Find the source table on which the records were loaded and open any record and select the specific fields and set the max length. Once that is done again load the data by selecting the same source table.

Mark it Helpful and Accept Solution!! If this helps you to solve your query.

[Tony Branton]

This is not a recommended method for importing data into the CMDB.  You should be importing data using a method that processes data with the Identification and Reconciliation Engine (IRE) to avoid creating duplicate records.

I recommend using IntegrationHub-ETL (available from the ServiceNow Store) for importing data into the CMDB from an external data source. It provides the ability to map data to CI classes, transform data, create data in related classes and tables and test and rollback data before it's imported into the CMDB.