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Agent Client Collector - Visibility

Hi All,I need help to resolve below queries related to Agent Client Collector (Visibility): 1) If a machine is inactive for 30 days then agent record for that machine should auto delete | how & where can I set this rule 2) Some machines are showing s...

Write ACL on readonly field

I'm trying to give Write access to 'Operational Status' field (which is a Read only field via Dictionary override) to a particular group but unable to do so.I'm explaining the scenario as below - In the base table cmdb_ci I've a field called Operatio...

Resolved! Flow Designer inline scripting error

I am trying to update a field on a CI form based on the current value using fd.data object, but I am getting an error:"Flow Designer: attempting to use undefined input = 'current' from Append Comment: no thrown error" var today = new Date().toLocaleD...

runfast by Kilo Guru
  • 931 Views
  • 4 replies
  • 0 helpfuls

Data Certification - CMDB

Hello, Is there a way to not allow users to certify the task if the certified element or display element on the task is empty or inactive.Empty for Example - CI server record has certified field as Approval Group, if the same is empty then the users ...

baig_rh by Tera Contributor
  • 558 Views
  • 4 replies
  • 0 helpfuls

Resolved! Update parent record same as value on child (cmdb_rel_ci)

I currently need to create a business rule that will update the parent of a child record via the cmdb_rel_ci table. For example I have a record on cmdb_ci_vm_instance. It is related as a child to a parent record on the cmdb_ci_linux_server table.  Wh...

GJones by Tera Contributor
  • 592 Views
  • 2 replies
  • 1 helpfuls

How do you store PGP encryption keys in ServiceNow?

The main requirement for us is to track the expiration of these keys to facilitate notifications to the security teams. And possibly use this CI on ITSM tickets. We are not storing the actual key, just a representation of it. Is there a CMDB CI class...

bill_dev by Mega Guru
  • 701 Views
  • 1 replies
  • 0 helpfuls

Interactive Filter from CMDB Dependency Views

Hi Everyone, Is it possible to create an interactive filter based on the Dependecy Views.I have a Parent Application CI which has children CI's created in dependency views.I want to create an interactive filter for my incident dashboard, so that when...

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j0e matts by Tera Contributor
  • 924 Views
  • 4 replies
  • 3 helpfuls

Resolved! compare old values and new values in flow designer

Hello everyone, I wanted to know if you have any idea of how to approach this condition in flow designer, I think there's some scripting needed but I'm not sure. the conditional is the following one:  and this is all I have until now: 

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mariavic1998 by Tera Contributor
  • 1824 Views
  • 5 replies
  • 7 helpfuls