Installed software on VDI's in CMDB

[Ryan Nicosia]

We are working on integration with an endpoint management tool and customer wants to track VDI's and the software "installed" on them in CMDB.

1.If we want to bring VDI info into CMDB, would the appropriate class be cmdb_ci_vm_instance or cmdb_ci_virtual_desktop ?

 2.If we also want to bring in the software running on each individual VDI, can we relate Installed Software to the VDI like we would servers?

[emir]

what virtualization technology are you using? Here is the vCenter approach

[Ryan Nicosia]

That doesn't really answer the question about installed software.  We want to bring these in as CI's we can manage just like if we were tracking a laptop.  We need to be able to related installed software to them as well.

We are using vmWare if that matters but we will not be using Discovery for these.

[suvro]

1. Yes write it should be cmdb_ci_pc_hardware , isVirtual set as true

2. Yes you can do that SCCM integration with Service does exactly that, so it is possible. You can check from below

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/integrate/cmdb/reference/how-sccm-integration-works.html

[Frank Eck3]

On question 2, I would say yes or counter question, why not? You need to request it, install it, manage the licence and so on. So you can of course relate installed Software to a virtual machine.