CMDB Dyanmic IRE Rule
What is step by step process for implementing the Dynamic IRE .
Forum Posts
GlideRecord write to cmdb_software_instance failing in Zurich(worked in Yokohama) - IRE also failing
Hi all,We're testing a custom CMDB connector on the ServiceNow Zurich release and have run into an issue writing to the cmdb_software_instance table.Issue 1: GlideRecord write failing in ZurichIn previous releases (Yokohama and earlier), we were able...
Performance Analytics vs Custom Table for CMDB Data Quality Reporting (400k+ CIs)
Hi @everyone,We have a CMDB with approximately 400k+ CIs and need to build data quality reports (missing attributes, completeness, etc.).For an environment of this size, what is the recommended approach?Use Performance Analytics (automated indicator...
Resolved! Attestation of Service Maps
I'm wondering if it is possible to add a table to the attestation policies in data manager.I want to have Map Owners in the Mapped Application Service table re-certify their maps on a regular basis and since that table extends from Service Instance i...
Resolved! Comment Field in Data Certification policy in CMDB Workspace not editable
We are in the early stages of using the CMDB / SGC Workspace for data certification. The self-service nature of it is great because with the old process, our people would have to check a box and type in a comment regarding what they wanted done with...
NetApp Discovery Security – Using HTTPS Instead of HTTP Classifier with Basic Authentication?
Hello ServiceNow Community,we are currently reviewing the security of our NetApp Discovery implementation and would appreciate any guidance or best practices from others who have faced a similar situation.After testing, we determined that NetApp Disc...
Resolved! CMDB Health Micro-Certification Simulator (Yokohama) - Task 13 - Configure Remediation
Where can I find instructions about how to create the remediation workflow that "writes to the short description field of the orphan task the following: 'Workflow launched for task number [actual task number of orphan rule]'". The tarining course sug...
Resolved! Dependency View not showing Business Service and Service Offering together
Hi Community, I’m facing an issue with Dependency Views in ServiceNow and would like some guidance. Current setup- Business Service is set as the parent of Service Offering using the `parent` reference field.- Service Offering is already related to ...
ServiceNow CMDB ingestion into CrowdStrike Falcon Discovery 2.0
Good afternoon,I'm looking for clarification regarding potential licensing or cost implications associated with the ServiceNow CMDB Ingest for Falcon Discover 2.0 integration.The goal is to use the native CrowdStrike application/plugin to ingest CMDB...
Traffic-Based Service Mapping for vCenter / ESX Hosts — Has Anyone Done This Successfully?
Hi Community,We are currently working on building Service Maps for our Hypervisor infrastructure (ESX hosts and VMs) in ServiceNow and have hit a wall — hoping someone here has been down this path before.Our Setup:We have an active vCenter integratio...
Tracking Regulatory Compliance (SOX, PCI, PII etc.) in CMDB/CSDM
Hi,I am looking for architectural recommendations on the best way to track and enforce regulatory compliance (such as FRA, SOX, SWIFT, and PCI) within our CMDB and ITSM processes. We want to ensure our approach aligns with the latest CSDM best practi...
IRE Identifier Entry via Dot-walking
I was told by ServiceNow Support that identifiers should be OOTB as much as possible. So I am scoping out utilizing the Hardware Rule instead of the Server Rule I created. Has anyone been successful identifying CIs via dot-walking, table extension?...
How to Prevent Virtual Agent from Automatically Starting a New Chat When Navigates to Tickets page
We have chat configuration and when user completes the chat and redirects to the case URL provided in the chat, which will open a ticket page and shows the submitted ticket information in CSM Portal. But when this page loads the chat is still open ...
Palo Alto Firewall Device with Virtual System (VSYS) discovery
Hi,Do I need a plugin to discover and map Virtual Systems (vsys) on Palo Alto Firewall devices? Or is there another built-in method to discover them? ThanksKavitha Raydurga
CMDB De-duplication Template Not Fetching All Duplicate Tasks (Skipping Records)
1. For a specific class there are totally 7k duplicate tasks. When I created a de-duplicate template for that class, I didn't give any filter. But when the de-duplicate template ran it didn't consider and remediated all the 7000 but only 5700. Remain...
