CI relationships are used in CMDB to model dependencies between configuration items.For example:Application Service → runs on → Application ServerApplication Server → connects to → Database ServerThese relationships help ServiceNow perform impact ana...
The Industrial workspace has Create New Entity button which when clicked opens a popup model. The button is ISA Action bar. The popup has "Parent" field auto-filled, Entity name and short code validation and Entity shows dropdown basis of level. As i...
Hi Team, I am few quires regarding this CIS - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM) course is, I have done the course thoroughly and understand the topics, but not feel confident to appear in exam, as i never worked on ITOM project...
Hello Community!!! I am currently preparing for the CIS – Data Foundation course, and one of the topics I am studying is CMDB Ingest. This topic mainly covers how data is populated into the CMDB, whether it comes from Discovery, Agent Client Collecto...
Hi All, I have got a requirement if the Asset Team is making a CI or a record in the Hardware (alm_hardware) state field to "Retired" then in configuration item (cmdb_ci) table the Operational status needs to be changed to Retired and vice versa if i...
in microsoft sccm integration in servicenow I am not getting data in most frequent logged in user field in cmdb_ci _computer table
Hi Folks, we have a need to prevent the Operational Status on an MS SQL Instance being updated when the device is discovered. We put our DR SQL instances into the 'DR Standby' status so we can easily identify them. However discovery is designed to ...
My organization is working on ensuring we are tracking Computer Disks (hard drives) within ServiceNow when we have ran into a question that I cannot seem to find a clear answer on in regards to the SCCM Service Graph Connector. If a USB/Removable/Por...
Hello All,I enabled Principal Class on the CI Classes. Noticed that the CI lookup was not returning expected results. After review, identified that an existing reference qualifier on the CI field is overriding the Principal Class behavior and restric...
Hi team, In CMDB there is one CI which has created under three different classes. with same name, same IP address and same serial number. Is this duplicate CIs ,created because of identification rule? how to avoid this in future? a. Storage Switchb....
Hi everyone, I’m currently working on a CMDB implementation and I’m relatively new to this area. We are integrating Microsoft Intune with ServiceNow using the Service Graph Connector (SGC), and while the data ingestion works, I’ve run into a challeng...
Issue OverviewWe’ve built a Query Builder model to extract CI Relationship along with the Business Application. The application owner is defined on the Business Application table, we require a full extract of all related CIs for analysis along with t...
Hello all I have a requirement to enhance user experience for CMDB team:When a CMDBTASK is opened from a list (such as My Work list), the CMDBTASK will open in the Service Operations Workspace by default, rather than the platform UI. Is this a possib...
I have created an archive policy in the data manager that do not need a review, so the tasks created should be automatically approved. I see that the subflow completes, however the task remains in a state of 'Pending' and the CI's that fit the polic...
How should I be managing the assignment of the role sn_cmdb_user? I would think this role should be automatically assigned in the situation a cmdb_data_management_task is assigned to a specific individual but that is not the case. I'm curious should ...