Variables in RITM
Hello All , I want to get all the variables in a RITM to send them in a file .The name of the variables and the content .Do you have an easy way to do that ?Thanks for your support
Forum Posts
How most recent discovery get populated in CMDB ?
Hi All,I wanted to know how most recent discovery get populated in CMDB. How do we derive the date details for a particular hostname ? how an asset is populated through integration? How ServiceNow get the most recent discovery date and time for an a...
How to modify the filter in ‘My Tasks’ under My Work in CMDB Workspace
Hi,I’d like to modify the filter so that it only shows tasks assigned to me, since by default it displays “the tasks that you see are either assigned to you, people or groups you manage, or need your attention as a Data Manager Administrator.”In the ...
Staleness metric
Hello All, I need to exclude the CIs that have the install status set to "Pending retire" from CMDB health dashboard specifically from the staleness metric. Currently the CIs with the status Pending retire are also included in the dashboard. What is ...
Service Graph for Intune eliminate non-corporate devices
Just started using SG-Intune and it is great, but... Intune has a field labeled 'Ownership' and we have Corporate and non-Corporate devices in Intune. I want to be able to bring in only the Corporate devices. What is it I need to change to elimina...
CMDB Workspace - Visual bug when adding other roles to Reassign button
In the CMDB Workspace, there is a button "Reassign" on the list views of "My Work" when managing CMDB tasks:Out-of-the-box, this declarative action is only visible for users with the "data_manager_admin" role: Since data_manager_admin provides too m...
Issue while consuming table level API via third party application (Table is cmdb_ci_server)
Hello Expert, I need your guidance about an issue i am facing. We are working on an integration that consume table level API ( cmdb_ci_server) . Intention is to read CI information via this API. we have created a record in sys_user table and using th...
Setting Priority for Relationship Types Displayed in “Related Items” on CI Records
Hello everyone,On CI records, there is a section called “Related Items” where services and other items related to the CI are displayed. However, when too many relationships are defined for a CI, the message “Maximum relationship limit has been reache...
Preventing Certain CI Information from Being Saved to CMDB During vCenter Discovery
Hello everyone,When we perform vCenter discovery, I believe all VM information registered in vCenter is added to the CMDB. Is it possible to prevent VMs whose host names contain specific keywords from being registered in the CMDB? If they are not reg...
Dashboard or other suggestions to present valid CMDB records to stakeholders
Our stakeholders from different teams would like to view valid CIs, For example: Each VM server is expected to have a server record and a VM record but for IPC we only use server records and that's what stakeholders and their team members are concer...
Allotted Electric Power fields
Does anyone know where the "allotted electric power" and "allotted electric power unit" fields arose? It seems to be Telecom Network Inventory, but we don't have that plugin... so I'm wondering how these fields were installed to our instance around S...
[Problem with] Discovery Fundamentals: On Demand, Module 7 Task: Create Asset Record
Hello everyone.I just recently got my CSA and now doing Discovery Fundamentals On Demand class for ITOM (Xanadu). I am now in "Module 7. Create Asset Record," and have followed every step of the instruction; however, upon validating my progress valid...
CMDB Business Applications
Hi everyone, In my organization, we have multiple business units — and my team is the unsung hero supporting all the applications they rely on daily to keep things running smoothly. Right now, I’m managing a sprawling spreadsheet that tracks every ap...
Resolved! Deleting a dictionary entry I created
I created a couple of dictionary entries for a table in our Dev environment and would like to delete them because the naming convention is incorrect, and I want to recreate them with the correct naming convention. I notice the user defined dictionary...
Resolved! SN Discovery Implementation: Success with Now Create?
All: Next year we are hoping to lead an implementation of SN Discovery to replace an existing 3rd party discovery tool. I've found a number of helpful resources on the Now Create page under SN Discovery but am curious if anyone has any resources from...
