OID from ITO Content Service

We recently started using the Conten service from ITOM to widen our OID base.But we found that at least one CI type has been classfifed in a questionable way. Thta is theCisco Webex Board 55 resp Tandberg Webex Board 55.It is classified as IP Router ...

Reporting Dashboards

I need to show in my project 60% reduction in processing time 80% straight-through processing 90% customer satisfaction 40% reduction in manual effort           but for this i need a performance analysis i think but in pdi which is not for free then ...

Any alternatives to CMDB baseline?

I know that CMDB baseline is deprecated - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829681 Is there any alterntatives for non-admins? IT analysts wanted to use this feature on the form.

Tracking Retired CIs by CMDB Data Management Tasks

Hello, Currently I am working to implement CMDB Data Management policies, and am having trouble figuring out how to track work done on the CMDBTASKs.  Before approval on the task, there are two related lists, one showing the CIs being reviewed for re...

Tanium created records has empty CI field values in hardware table, resulting that an asset record

Tanium created records has empty CI field values in hardware table, resulting that an asset record in hardware table does not have corresponding record in CMDB (Computer table)

Any Material SCCM, Intune and JAMF integration with Servicenow

Hello Team,I am working on Asset Management Implementation (HAM Pro and SAM Pro), Can you please share any insights, material, regarding SCCM, Intune and JAMF integration with ServiceNow?Thanks

mid server Issue: MID Server encryption keys do not match and are no longer valid.

Hi, We are getting the mid server error : "MID Server encryption keys do not match and are no longer valid. To restore proper functionality, invalidate and re-validate the MID Server."Found KB Article: https://noderegister.service-now.com/kb?id=kb_ar...

PDI Login issue

Since Last one week I am facing an issue with PDI login.Whenever I click on Start Building, It is throwing an error "User name or password invalid"I have not changed it. I am using the default password.My Instance is Online, but I am unable to login ...

Why Dynamic CI groups with saved query is not synced to svc_ci_assoc table

I have a saved query created viw CMDB Query Builder which is used in a CMDB group that is used in a Dynamic CI group. CIs found via this saved query does not sync to the svc_ci_assoc table. If I add a few CIs manually to the dynamic CI groups those C...

CMDB data management retire policy

Hello Community, I have configured CMDB retire policy and also tested it, my question is when the CMDBtask is not in closed state, we are able to see the CI records that are included in the task, but when the task is approved/ closed suddenly the rec...

Map Attributes to Extended Table via IntegrationHub

Hi Team,I have a question about using IntegrationHub ETL to map attributes to "extended classes" when the parent table doesn't contain that attribute.I am working specifically in the Solarwinds Service Graph Connector and in the IH-ETL Class Mapping ...

Not Able to get the Option of Static and Dynamic Reconciliation Rule

I am trying to create a dynamic Reconciliation Rule for windows server but while creating this i am not able to find the static and Dynamic option from where i configure this. i am currently doing configure the CMDB Micro-Certification Simulator(Yoko...

Explicit class mapping defined for Cisco Catalyst

Pattern failed error

Hi TeamHelp me to fix the below error   Operating system IP routerPattern network Router2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-01 11:10:07: Identifier: validation error. 2026-06-0...