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03-03-2023 07:21 AM - edited 03-03-2023 07:23 AM
Hi All,
Please let me know if we can build the integration with Microsoft SCCM & ServiceNow to pull the data from ServiceNow in CMDB.
I understand it can be easily done from Service graph connector for Microsoft SCCM, However client does not want to do it with connector due to some license restrictions.
Can someone please guide me how to start the integration without connector, I just wanted to understand if someone has the same use case and how the integration was build without connector and what challenges you have faced.
Thanks in Advance.
Regards
Sulabh Garg
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03-03-2023 12:28 PM
Be mindful that we do not recommend importing CI data directly into tables, as this will bypass the identification and reconciliation rules for CI's that prevents duplicates, and will bypass multi-source feature if enabled as well. All Service Graph connectors use IRE, so this consideration and using IRE is built-into them. IRE documentation can be found here.
The metrics this will negatively impact is provided in the Data Foundations Dashboard, as hi-lighted below. The Data Foundations Dashboard can be downloaded from the store as well. Here is a video overview if you are not aware of this critical feature to gauge your data management practices and quality.
There are a few health metrics associated to this problem that will start to show up and negatively impact your health scores.

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03-03-2023 11:40 AM
Hi @Mark Bodman - Thanks for your reply, I am aware that this connector is free of cost, However when you click on the View Dependencies and Licensing Requirements
of the store link you have shared, Please see Below screenshot of dependencies of the store connector and in my case client does not have the entitlement of the dependent plugin (Highlighted in YELLOW in below screenshot). And it seems client does not want to purchase the entitlement of this dependent plugin.
Can you please suggest?
Regards
Sulabh Garg
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03-03-2023 12:08 PM
The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.

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03-04-2023 11:14 AM - edited 03-04-2023 11:15 AM
Yes, I can also see, This is free. But when I requested this plugin from store, It shows that client instance is not entitled to this "Integration-JDBC" plugin and we need to get the entitlement for this? I am not sure how to convince client and to avoid the custom integration solution.
Regards
Sulabh Garg
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03-04-2023 02:41 PM
You should be able to install the JDBC plugin right from your Plugins/All Applications page in the instance. If it's not working for you, contact Support because both this and the SGC for SCCM plugins are free and all instances should be entitled to it.
The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.
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03-03-2023 12:02 PM
Hi, If you want to connect the database you should enable the JDBC bridge. So that you can connect with various databases. If looking alternate then you should ask SCCM should populate the SCCM table data to share points using data source activity write the scheduled job and pull the share point record and update the target table attributes
Suresh.