Simple CMDB CI Class Query

Where is the cmdb_ci_security_device table?Is it part of a Plugin?If so Could you please tell me which plugin to look for?Thank you very much for your time and support! 

Service Graph Connector for Azure Multiple Region Complexity

We are preparing to implement SGC for Azure and our Azure Cloud Engineer is asking about the level of effort for configuring Azure.  They are utilizing multiple regions and they are concerned they must perform each of the 4 steps listed in the Servic...

Dynamic CI Grouping in change management - Adding blackout schedules

 We have something called as Blackout schedules, where CI's can be added to change freeze window and change ticket is restricted when it is raised against those CI within these windows. Now with Dynamic grouped CI being added to blackout schedules, w...

SN intune integration :create schedule job for purging issue

issue with our SN intune integartion where software deatils of devices doesnot purge from servicenow tables even after they are uninstalled in the end user devices. need to create a scheduled job for the sam software install table, which will handle ...

Create Credentials issue

when create credentials,  the validation cannot pass with error, is there any suggestions, thanks

CMDB Health - Recommended fields

HiWe have few fields are added in Recommend metric for IP Switch ( IP Address, Operational Status,  ...).But only for Slave IP Switch, IP Address is missing in our system. We want to REMOVE Slave IP switch from Recommend metric for IP Address only. I...

I want to include attachment attached in Request form in notifications.

I am sending a notification for user once request raised is approved.The notification body should also include attachment attached.I checked the 'include attachment' checkbox available in notification but it is not working.How can I get this in notif...

how to send email

Discover Huawei Wireless Access Points

Hi All, We are trying to discover Huawei Wireless Access Points(WAP's) and Controllers using SNMP Community String.  First i would like to know if Huawei is supported by Service now or not for WAP? If yes .Has anyone done this before ? I would like t...

Unable to discovery MS SQL instance

Hi All,I am trying to discover SQL instance and there are many instance are discovered successfully into MSFT SQL Instance table  (cmdb_ci_db_mssql_instaance) . However, I am still not able to discover many instance which are active. There is also a ...

How to use SSH Private key type credential from CyberArk for discovery

Hi All, I would like to know how to use the SSH Private Key type credential from CyberArk vault. As of now it is configured directly in the credential table, now we need to configure it to use from CyberArk vault directly. The SSH machines will be ha...

The CI Type was not found in the Knowledge Base.

I have added new pattern for classifying and updating thin clients, While running pattern discovery i got "Ci Type was not found in Knowledge base"error, what does this error mean? Can someone help? i have attached , i have attached the image.

Data certification for Non-CMDB tables

We've a requirement to get non-cmdb tables data certified. As Data Certification application is going to be deprecated, do we need to use CMDB workspace Data manager policy to create certification tasks for non-CMDB tables?If CMDB data manager is the...