IP Address and Location Fields Are Empty for Discovered CIs
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yesterday
Hello Community,
We have observed that several class CIs in our ServiceNow CMDB are being created or updated successfully, with the Discovery Source showing as ServiceNow and the Most Recent Discovery field populated. However, the IP Address and Location fields remain empty.
Could you please advise what could cause these fields to remain empty and how we can troubleshoot and resolve this issue? Are there any specific Discovery Attributes, identification rules, field mappings, or configurations we should check to ensure these fields are populated when applicable?
Thank you for your guidance.
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yesterday - last edited yesterday
Hi @vjanaga1 ,
First, check the Discovery Status and review the Discovery logs to identify which attributes are being updated in payload of discovery logs.
Next, verify the reconciliation rules for the ServiceNow data source to ensure the required attributes are allowed to be updated.
Also, check the Discovery Logs to identify which Discovery Pattern is running. Then, open the pattern and review each step to determine whether the IP Address and Location fields are being populated correctly.
Still unable to find then check if any data policy or Business Rules is running .
If this response has helped , Accept ✔️ the solution and mark helpful 👍
Regards,
Abhishek
