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IP Ranges for Cloud CIs

chrisj2
Tera Contributor

‎09-26-2025 08:08 AM

Is there a SN recommendation on whether IP ranges should be populated on discovery schedules for cloud resources?

 

We use a graph connector but no IP addresses are populating. Is this a normal occurrence with cloud?

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Mannapuram
Tera Guru

‎09-26-2025 08:54 AM

@chrisj2 We don't populate IP ranges for Service Graph connectors for Cloud resource. We create a Service Account to access cloud, and we use that account in the Service Graph connector. 

Below is the link for basic configuration to be done for Azure cloud. 

https://www.servicenow.com/docs/csh?topicname=azure-cloud-discovery.html&version=latest

 

you can also go through this ServiceNow university course, which explains various ways the discovery is done for Azure, VM ware and others.

https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=9ac281de1b95c050d540b912cd4bcb...

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