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4 weeks ago
Folks,
Our org want to implement CMDB Datamanager , and want to proceed if there is not financial investment not involved.
Please let me know if we have to pay for any plugin purchase to implement the same?
Regards,
Srinivas
Solved! Go to Solution.
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4 weeks ago
Hi @dvass0107 ,
CMDB Data Manager is not a paid add-on — it is included at no additional licensing cost if you already have a ServiceNow ITOM Visibility subscription (which covers CMDB, Discovery, Service Mapping, etc.).
Key Points:
* CMDB Data Manager is part of the CMDB and ITOM stack starting from the Orlando release and enhanced in later releases.
* You do not need to purchase a separate plugin license if your organization already has ITOM Visibility entitlement.
* If you only have ITSM without ITOM Visibility, you may not be entitled to the CMDB Data Manager features (especially automated CI lifecycle rules, staleness, retirement, etc.), and ServiceNow might require an ITOM Visibility license.
* The plugin name is:
* CMDB Data Manager [com.snc.cmdb.data_manager] — available via Plugin Activation (may require request to ServiceNow admin).
* Activation can be done via System Definition → Plugins, but if you’re not licensed for ITOM Visibility, activation will be blocked.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025
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4 weeks ago
Hi @dvass0107
I think it’s free since it comes OOTB with CMDB workspace in ServiceNow, but as a rule of thumb, whenever we talk about cost or licensing, it’s better to involve your ServiceNow account manager to confirm.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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4 weeks ago
Hi @dvass0107 ,
No plugin with this name:-
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
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4 weeks ago
Hi @dvass0107 ,
CMDB Data Manager is not a paid add-on — it is included at no additional licensing cost if you already have a ServiceNow ITOM Visibility subscription (which covers CMDB, Discovery, Service Mapping, etc.).
Key Points:
* CMDB Data Manager is part of the CMDB and ITOM stack starting from the Orlando release and enhanced in later releases.
* You do not need to purchase a separate plugin license if your organization already has ITOM Visibility entitlement.
* If you only have ITSM without ITOM Visibility, you may not be entitled to the CMDB Data Manager features (especially automated CI lifecycle rules, staleness, retirement, etc.), and ServiceNow might require an ITOM Visibility license.
* The plugin name is:
* CMDB Data Manager [com.snc.cmdb.data_manager] — available via Plugin Activation (may require request to ServiceNow admin).
* Activation can be done via System Definition → Plugins, but if you’re not licensed for ITOM Visibility, activation will be blocked.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025