make attachment mandatory

[snowsid88]

Write code to make attachment mandatory if priority is critical and state changed to resolved in Incident table.

Please suggest.

[Dr Atul G- LNG]

Hi @snowsid88 

Did you try using a UI Policy? It's low-code and easy to implement

https://www.servicenow.com/community/developer-articles/possible-ways-for-making-an-attachment-manda...

[Chaitanya ILCR]

Hi @snowsid88 ,

you can create a before update BR on the incident table

with script

(function executeRule(current, previous /*null when async*/ ) {

    var attachmentGR = new GlideRecord('sys_attachment');
    attachmentGR.addQuery('table_name', current.getTableName());
    attachmentGR.addQuery('table_sys_id', current.getValue('sys_id'));
    attachmentGR.query();

    if (!attachmentGR.hasNext()) {
        gs.addErrorMessage('Attachments are required when resolving a Critical incident.');
        current.setAbortAction(true);
    }

})(current, previous);

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Syed14]

You can create a business rule and add the below script.

(function executeRule(current, previous /*null when async*/ ) {

    if (current.hasAttachments() != true) {
        gs.addErrorMessage("PLease add an attachment");
        current.setAbortAction(true);
    } 

})(current, previous);

[Mohammad Danis1]

Hi @snowsid88 
As suggested above, you can create a Before Update BR with the required conditions

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	if(current.hasAttachments != true){
		gs.addErrorMessage("Attachment is mandatory.");
		current.setAbortAction(true);
	}

})(current, previous);

If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Mohammad Danish