Use Case:Only Assigned to and Assignment group fields will be editable from list view for itil role.- Create list _edit ACl incident.* Set answer = false in script field: - Create list _edit ACl incident.assignment group and assigned itil role to thi...

We can select multiple records on workspace from table and send dynamically created email using flow. Create a Subflow: Create a script include and run subflow using code snippet: var GetIncidentNumber = Class.create(); GetIncidentNumber.prototype =...

Use Case:Consider, you want to send email to the 'caller' field of incident record. 1 - Create a List Action :Go to List Actions in navigator. Create a New list action and select client script in ‘Implemented as’ field:  Click on the ‘Confirmation Se...

Platform Analytics is a comprehensive analytics solution introduced by ServiceNow in the Tokyo release, designed to centralize performance analytics, user experience analytics, and reporting in one location.Migrate Dashboard:To migrate dashboads to n...

Hi, I am looking for a detailed documentation of the plugin "GRC: Business User - Lite" and want to understand: a) What this plugin is about?  b) What's the difference between "GRC: Business User - Lite" plugin and the role "sn_grc.business_user" ?c)...