Managing CMDBTASK Outside of CMDB Workspace
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‎09-26-2024 07:14 AM - edited ‎09-26-2024 07:29 AM
Began to migrate data certification definitions over to the CMDB Workspace in order to prepare for the 2025 deprecation. An issue that seems to be present is currently we have users managing their work from a dashboard which includes some reports showing task assigned to them/their group, when a data certification task is generated from the CMDB Workspace data manager it is creating a CMDBTASK that will appear in these reports. The CMDBTASK provides no information and does not direct users to the CMDB Workspace, this causes an issue for us as I see a potential for users to close these task out with reviewing the necessary data.
We would like to keep these CMDBTASK as part of the reports as to not cause to much confusion with the change in process as this is where in the past they could complete data certification task. Should we include the information and allow for approval from these task? Can we direct users right from these CMDBTASK to the CMDB Workspace? I am curious to know if anyone has ran into this issue and how it was addressed. Thank you.
