Hi, We currently set the Operational status of a CI to 'Retired' if it isn't discovered for more than 7 days using a CMDB data policy rule. But we did find out was if the CI does get discovered after this, the Operational status doesn't change t...
Hi Community,I am running a Data Certification Schedule using the "Query Builder query." After executing it, I see that the data certification records are created and assigned to the "Application Owner" for data certification.However, after a few hou...
Our customer start their journey with Asset management. They creates Asset first based on which CIs get created. If its CI, we have IRE in place. But for Assets we dont have any such IRE concept right? How to control the identification and reconcilia...
We've recently established setup with the Solarwinds SGC and see data importing daily but I'm wanting further details on the next steps. 1. The data is only within import sets right now rather than the respective CMDB tables. From here is it a case ...
Hello team, We are using Excel SGC from Operational Technology Module to load CI in CMDB. Upon transformation, for one of the related tables, its saying Insert Incomplete. I am not able to understand what mechanism of ETL/Robust Transformer writes th...
Do we have any way to measure the processing time taken by scripts (BR and custom scripts)written on CMDB table?we have performance metrics enable on IRE and sensor time but that does includes time other scripts?please let us know.
We have set up the events-driven AWS Discovery, per this article: AWS events-driven discovery. We are getting records in the Cloud Events table (sn_cmp_cloud_event). However, when processed, we get an error message (Error running event handler), but ...
Hello All, Am searching for some valid inputs on the CMDB CI status with respect to the below fields : -Operational Status-Install Status-Life Cycle Stage-Life Cycle Stage Status i need to understand , what is the OOTB logic(reference scripts,BRs..et...
Why is this script with a Business Rule not working? Scenario is that I want to create Tasks from when a story is created to prevent them manually being created. (function executeRule(current, previous /*null when async*/) { // Add your code her...
Hello all, I have created a Problem Owner (reference field), to the Problem Manager form, I have created some code that should only filter those users who have the Problem Manager role. I have created the Reference qualifier = javascript:new pr...
Afternoon, Can someone advise on the following please? I have a scenario that Ci names are being used continuously, even when the asset underneath it is retired and is replaced, is the normal? For exampleCi - Switch A Asset - 12345 Asset 1234 is re...
Hi AllWe use the service graph connector for SCCM - which is fine and brings in what is requiredbut because we use a combination of home work through a VPN and on site netwrok connection when the data is polled by SCCM and then imported through the s...
Hello, I wanted my other discoveries to run when I run manually the on demand discovery. So, to achieve this I used the After Discovery. But when checked the discoveries are not running by it's own. I still need to run those discoveries manually. Can...
CMDB migration : HCL GBP Instance to OOB instance.I am looking for a migration document or any reference documents which will help to migrate CMDB from existing HCL GBP servicenow instance to OOB servicenow instance currently Xanadu. Any inputs or he...
Is it normal to have some CIs not discover everyday even though they are live in production? Example, Linux and Windows Servers, everyday there are a handful that don't discover but then they will in a day or two.