Good Day,
When doing an import via the transform map to the cmdb_ci table, the Manufacturer and Name fields will not populate on the hardware [alm_hardware] table.
these are the steps:
1) import excel spreadsheet to the cmdb_ci table with 4 fields:
- Manufacturer
- Name
- Serial number
- Asset tag
2) import excel spreadsheet to the hardware [alm_hardware] table with all the fields we use on the hardware asset form.
Both imports are coalesced on the serial number. In the past, following these steps worked and we would see the manufacturer and name field filled in on the hardware asset form. But for some reason, we cannot get those fields populated.
We did have some IRE configuration rules updated, so I'm not sure if that could be related. Any suggestions?
Thanks.
