Mapping CI for the categories

[dmahendran]

Hello Everyone!!

I have the requirement of adding new categories and sub-categories on the incident table, after adding those new categories and sub categories, i want to map the configuration items for the particular categories which recently added in the incident form. Any ideas/Suggestion would be sincerely appreciated.

TYSM!!

[Dr Atul G- LNG]

Hi @dmahendran 

You need to check the existing look up tables and then add the new cat- sub cat combination there only.

This is for reverse

https://www.servicenow.com/community/itsm-forum/how-do-we-set-the-category-and-sub-category-based-on...

[dmahendran]

@Dr Atul G- LNG  
Checked all those tables and tried with new CI's created also with Client script, can't able to find out the solution.

[AshishKM]

Hi @dmahendran , 

Adding new category and subcatrogy on Incident form means you are adding those value in Choice [ sys_choice ] table to be display on Incident Form.

Regarding the CI mapping with these new cateogory/sub-category, its upto the CMDB team that which CI need to configure under these category/subcategoty. 

Query : Does the system has any direct link with cateogry / subcategory for CI selection, if yes then open cmdb_ci table and update the respective CI with these cateogry / subcategory. 

-Thanks,

AshishKM

[dmahendran]

@AshishKM  Thanks for your Response..
Tried with adding the category and sub-category in the configuration table, But seems it is not working.
Any others ways to at least all those CI's for the newly added categories.

[AshishKM]

@dmahendran, Is the system working for other category/subcategory and giving the CI on incident form. 

If yes, then you need to check client script code which is running on incident table for this category/subcategory change.