Hi Community, Does anyone have any suggestions on maintaining data in Key Values ( cmdb_key_value ) table? We have many sources in our environment that create data in this table and the updated field value of the record doesn't change with every disc...
Background: My organization has some types of hardware, like printers and network gear, where the corresponding CI has a fixed name, but the related asset might change when the hardware is replaced. For example, printer HDQ1P1 might have started wit...
I have written a BR to capture to Close at time of Alerts but that doesn't seem to work in Group Alerts. Any Idea on what the best way is to capture close at time of Alerts.
I'm hoping this is in the right place. I'm finding that when I'm creating widgets from reports and then filtering them, I'm getting different results than when i've already created a widget from a report and I start filtering again . The interactive ...
Hello Community, As a part of Data migration we are moving data from an excel sheet to serviceNow using transform map. In the excel sheet we have contact number, contract start date and end date. We made contract number ...
Good Afternoon Team,I am having an issue and am in need of a little assistance. I am having an issue where Vulnerability Response is creating 30k + de-duplication tasks. We are leveraging Qualys as our scanner, Vulnerability Response is creating CIs ...
Trying to change the label name for a Network site, but it is not allowing me to select the table when changing the label. Table> not showing any table for cmdb_ci_ni_site. any help is much appreciated thanks, chandra deep
Hi All , I did make few fields as recommended for my windows server CI class Table . But when I run my completeness job I see that even if my windows server have the recommended fields present still they are failing on the completeness jobs . For eg ...
Hello. Im in the process off setting up discovery, and I have a few questions.I am getting these warnings when discovering an IP address with a Linux Server: The discovery is somewhat successfull and the Linux server is added/updated to the cmdb, b...
I'm trying to filter records on incident table based on a dot walking field on incident form, but it is not filtering the records. The query is var parentZIP = u_customer_site_name.location.zip; var Inc = new GlideRecord("incident"); ...
Hi I can't get the "Run at" schedule to work in "Delete Jobs" og "Update Jobs". Works fine with "Execute Now" Does the system miss configuration of this type of job, of something else? /René
I am working on a workflow and I have the following problem: Branch leads to 3 IF logic API CallsIf the response is no we will create catalog task (once the tasks are closed we will continue to the join Than set state to completed)if the response is...
I have a requirement where I have to check for date/time of fields on MRVS from the form in catalog.I have in total four date fields, 2 date fields in form level, and two date fields on MRVS, now my requirement is to validate the date fields in MRVS ...
Hi, I am wondering how to resolve/ remove an info message showing on my CIs “Info Message This CI is a duplicate of:” (I am not including the name of the CI it’s a duplicate of, for privacy) In the example I’m looking at a Remediate Duplicate Task wa...
Hi Community, Hope you are doing great.On the catalog form based on condition , type - List collector , fields values are populating.my requirement is populated values should not show as dropdown. for that I have written onChange script. But it is...
