Resolved! What are the steps of deploying ITOM?
Dears, could you please drive me to the correct path of implementing ITOM and maintain a health cmdb? thank you beforehand for your response.
Forum Posts
Extreme Networks AccessPoints
Is there a way to discover extreme networks accesspoints? i see the router and switch getting discovered correctly OOB but the accesspoints are also classified as IP routers.
location field on Wireless AccessPoints
Does location field gets captured in cisco wireless access points if the location field is populated on the IP Switch\Controller that the AP is connected via IP based (Horizontal) discovery? I am not seeing this happening in our environment. we are o...
How to provide create access to all cmdb table for only one country users
Hello All, We have requirement where in specific country users(ex:India) should have create access to ALL CMDB tables.When we built a create ACL it is providing access to India users but it is not letting other country users to create(Few ACL's were ...
Resolved! How is data populated in Serial Number[cmdb_serial_number]
Hi, We are having SCCM integration for importing the Computer and Server CI class in CMDB. I am seeing that the Serial Number[cmdb_serial_number] table is getting populated automatically by SCCM. I am not able to find any transform map or business r...
Load CI data through dashboard
Hi all,I've one requirement from business, where they need a functionality to load CI data through dashboard.So we have one dashboard and I need to build something so that user can go on the dashboard and using that functionality he/she can load CI d...
Resolved! Discovery lab: Application pattern step does not work as expected
Hi Experts, I am executing a lab in Discovery with Application pattern and despite checking everything end to end it does not seem to work and giving below error. "Operation executed with no change to the debug session (Note: This could be due to the...
CMDB related
GIVEN that I am a user with portfolio_editor or portfolio_admin role assignedWHEN I create a new Service in cmdb_ci_service table and/or Service Offering in service_offering tableTHEN I should NOT be able to assign user without service_editor role as...
How can I exclude (admin) accounts from anonymization?
I am preparing/testing the policies to anonymize personal data from our non-PROD instances.I would like to anonymize most of the data in our user accounts (firstname, lastname, username, employee number, etc) but at the same time I want to keep some ...
Resolved! How to create a clone of consumables?
I need to make a clone of consumables called inputs, I need it to still be able to select its model category, asset class and CI Class
Universal Request
Hi I have an interrogation about the full possible lifecycle of an Universal Request. If a customer open an Universal Request in the Employee Service Management and we find out that this request will need to go through the Strategic Portfolio Managem...
How to add an attribute to the graph connector for workspace one uem integration
Hi Team,We are integrating AirWatch One UEM with ServiceNow via servicegraph connector. We are able to connect to the thrid party instance(Airwatch instance) and able to fetch almost all details except one known as "Date enrolled". Date Enrolled is t...
Table API Post on M2M table ignoring links
Hello.I am trying to execute a call to Table API to create an entry in a M2M table.Using the Rest API Explorer all works well.But when I try the snippets (CURL or Javascript) the entry is created without link. This is the CURL of the entry I am tryin...
IntegrationHub ETL error no relations defined for dependent class
Hi everyone, i've got the following error, but I dont know how to set the relationship right in the IntegrationHub ETL. I want to achieve to import records into the cmdb_ci_vcenter_cluster Table. In payload no relations defined for dependent class [c...
Resolved! Incident: Populate Service offerings based on CI
Hi Team, Can anyone tell me how to populate service offering based on CI's. If I choose CI then I want to populate Service offering of it which is present on higher level but the relationship of CI's is not cosistent (till Service )in between there a...
