Model categories not updating for User

[Brevin Fong]

Hello,

I have trouble getting the model categories to correctly display on the User. We want to make it so that we can see what specific assets are deployed to the user. I went to the form layout and chose "Asset -> Assigned To" which I think is the correct option for this configuration.

Now, the problem is not all the model categories are updated correctly. For example:

Here for this user, it shows that the 2 monitors which are under "Monitor" Model category is shown as empty. I want it to correctly display "Monitor" Please note that all of the data here has been imported and transformed. So I had to create and modify the model category after I already transformed the data. I'm not sure if that makes a difference.

Here you can see that I have correctly placed the models into the Monitor model category. Also, when I click on that monitor here, it leads to the tab where I can see every user that has been deployed this specific monitor.

Any help is appreciated!

[Nia McCash]

In your first screenshot, click on the Display Name of one of the assets where the Model category is empty. It should take you to the Asset {alm_asset] or [alm_hardware] record. What is the Model category in that Asset record? It's likely empty and this is likely where you need to fix the data.

Updating the Model [cmdb_hardware_product_model] Record or Model Category [cmdb_model_category] record after the fact will NOT automatically update the Asset record.

[Brevin Fong]

You're correct, its empty there. How do I go about fixing the data as it won't allow me to edit the category.

[Nia McCash]

I would try a script or, if you are on Tokyo, maybe try the new update jobs feature: https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/managing-data/conce...

[Brevin Fong]

Is there a way to prevent this in the future?