Multisource CMDB not showing sources

[SMARTINEZ]

I am noticing that using MS CMDB I am not able to see other sources other than those that I know are going through IRE. Example ServiceNow and SCCM Graph connector show, but other sources like MobileIron, ITS Jamf (not SGC connector), or even the old Legacy SCCM that is still running in a test environment is not. 

I do not see anywhere that it states the source must be run through the IRE in order to leverage the Multisource CMDB functions, so was wondering if anyone had any ideas? Should the other sources be updated to leverage IRE??

[Martin Grosskop]

Hi there,

Only sources that come through the IRE populate the Multisource CMDB.

Regards

Martin

[Daniel Borkowi1]

Hi,

as Martin said, Multisource CMDB is a feature which only works if you use IRE. Either a ServiceGraph connector or for your own integrations I strongly recommend to use IntegrationHub ETL. If you need an additional discovery source not in OOTB available, you can add this as additional choice in the CMDB_CI field discovery source. You need to populate it on your own for each CI, if you still use Transform Maps. But keep in mind you have to create a onbefore script (DOCS) in the transformation which executes the IRE instead of coalesce fields.

Hope that helps.

 Regards MS CMDB and IRE:  "When multiple discovery sources attempt to update the same CI attribute, the Identification and Reconciliation Engine (IRE) uses reconciliation rules to select a single discovery source for the update. Without Multisource CMDB, details about the lower-priority discovery sources whose values were rejected, are discarded. Also, it is difficult to identify the source of an attribute value without Multisource CMDB." (source: Docs)

Greets Daniel

[Kiran Bushiredd]

Multisource CMDB gets populated only when data is sent through IRE engine. We encourage folks to push data to CMDB using IRE APIs which has many advantages like avoiding duplication of CIs, creation of duplication tasks( if there are already duplicate CIs in the system and many more additional features)

[scottl]

This does not seem to work as expected, and does not update the 360 data records, even though a record was actually updated with new information, the 360 data does not show the payload/fields of that latest update.

What is the purpose of this 360 data if it does not reflect what was updated?