My CIs in CI overview on CMDB Workspace does not show any CIs
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06-24-2025 10:14 AM
CMDB workspace have a widget called my CIs under CI overview on CMDB workspace which basically shows the list of CIs assigned to the managed by group that you are part of. However, can we repurpose this widget to show the CIs of which I'm the owner (owned by) or manager (managed by)?
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06-24-2025 10:38 AM
Hi Antony,
Yes, you can, but with some caution, as it is a medium-risk report subject to change in future releases.
PA Report you have to edit: https:*.service-now.com/now/platform-analytics-workspace/visualization-designer/27412883530d11108726ddeeff7b122f
Click on the data source and update the filter as per your requirement.
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06-24-2025 11:40 PM
This is helpful. There's one other thing. For the My CIs widget to appear under CI overview, what role is required? I've noticed that not all the users have this widget visible.
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06-25-2025 05:48 AM
By default it is available for the role "sn_cmdb_user".