Need help to create an AI Agent

[Sathwik1]

I'm looking for some reference video/documentation related to AI Agent..

 If we are using AI Agent, then NOW ASSIST button will be visible at the right top of the page, so when we clicked on it.. a chatbox will open

"" when user searchs for something in natural language" it needs to relevant operation and bring the result..

Example:

Let's say if user types "Unable to access VPN", then it needs to check all tables like incidents, problems, change, knowledge articles... if those taasks are closed then solution for that problem(resoulution notes) and also sumamry based on all those articlles..

@Tanushree Maiti  @Ankur Bawiskar @Matthew_13 

[Tanushree Maiti]

Hi @Sathwik1 

Please refer this links, see if it helps you:

Now Assist panel | Overview

Ref:

https://www.youtube.com/watch?v=08mnLa7Rb5E

https://www.youtube.com/watch?v=dM-kqR_ygn0

Comprehensive Resource List for Now Assist Implementations

AI Agent Practical Implementation: Lessons from the Field

Now Assist in AI Agents - Resource Guide [Updated February '26]

[Sathwik1]

Thanks, my requirement is bit different...and I don't see any of those videos directing me to that ..

My requirement is... If I type some issue or something...it needs to check all the tables and find if there is any similar scenario existed..if exist and resolved..it needs to give that summary 

[Aditya_hublikar]

Hello @Sathwik1 ,

 I little bit confuse here , you are looking for VA(Virtual agent) or NOW assist for your requirement .

Your requirement is more aligned with VA for chat, nature language processing  but for summarization , there is no OOTB functionality in VA .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya