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on
05-01-2025
12:59 PM
- edited
Wednesday
by
Alexandra Fell
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.
- Learn about how ServiceNow is leveraging AI in the platform and how it all works with the following selection of free on-demand courses* on ServiceNow University:
- Introduction to Generative AI – All
- Now Assist Essentials – All
- Now Assist for ITSM Essentials – System Admin
- Now Assist for CSM Essentials – System Admin
- Now Assist for HRSD Essentials – System Admin
- Introduction to Agentic AI – All
- AI Agents Essentials – System Admin
- Now Assist Skill Kit – System Admin
* Other product-specific courses are also available.
- Whether you are seeking help (from Certified Partners, ServiceNow AI Services, Impact) or self-implementing:
- Read about ServiceNow’s own experience and key takeaways
- For planning your deployment, and based on the lessons learned above, the following links can get you on the path.
- Program governance: Defining SN Governance
- Change management:
- Instance readiness:
- Getting ready for Now Assist
- ❇️ NEW ❇️ Now Assist Readiness Evaluation application to help automate the instance diagnostic and recommend remediation
- Step-by-step implementation guidance
- Implementation leading practices
- Conv Catalog Items and LLM Flows (w/ Now Assist in Virtual Agent)
- Making AI Search Work: Practical Lessons from the Field
- Getting Now Assist for HR Service Delivery (HRSD) Right
- Agentic Workflows / AI Agents
- Identifying the right use case(s)
- Design considerations - traditional vs agentic workflows
- Tips and tricks to build agentic workflows
- Testing agentic workflows - coming soon
- Governance
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