Comprehensive Resource List for Now Assist Implementations

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 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.

• Learn about how ServiceNow is leveraging AI in the platform and how it all works with the following selection of free on-demand courses* on ServiceNow University:
  • Introduction to Generative AI – All
  • Now Assist Essentials – All
    • Now Assist for ITSM Essentials – System Admin
    • Now Assist for CSM Essentials – System Admin
    • Now Assist for HRSD Essentials – System Admin
  • Introduction to Agentic AI – All
  • AI Agents Essentials – System Admin
  • Now Assist Skill Kit – System Admin

* Other product-specific courses are also available.

• Whether you are seeking help (from Certified Partners, ServiceNow AI Services, Impact) or self-implementing:
  • Read about ServiceNow’s own experience and key takeaways
    • Now Assist Implementation Lessons Learned
    • How ServiceNow measures the value of AI
      • Example of How to drive value with Now Assist (5 min. video)

• For planning your deployment, and based on the lessons learned above, the following links can get you on the path.
  • Program governance: Defining SN Governance
  • Change management:
    • The Overlooked Key to Now Assist Success - Organizational Change Management (OCM)
      • Now Create OCM Templates
    • Introduction to User Adoption
  • Instance readiness:
    • Getting ready for Now Assist
    • ❇️ NEW ❇️ Now Assist Readiness Evaluation application to help automate the instance diagnostic and recommend remediation
      
      • Accelerating AI adoption: The power of the Now Assist Readiness App 
      • Configuring the Now Assist Readiness Evaluation: An Implementor's Walkthrough
      • Decoding your Now Assist Readiness Scores
  • Step-by-step implementation guidance
    • AI Search
    • Now Assist 
    • AI Agents
    • Now Assist in Virtual Agent
  • Implementation leading practices
    
    • Conv Catalog Items and LLM Flows (w/ Now Assist in Virtual Agent)
    • Making AI Search Work: Practical Lessons from the Field
    • Getting Now Assist for HR Service Delivery (HRSD) Right
    • Agentic Workflows / AI Agents
      • Identifying the right use case(s)
      • Design considerations - traditional vs agentic workflows
      • Tips and tricks to build agentic workflows
      • Testing agentic workflows - coming soon
      • Governance