Comprehensive Resource List for Now Assist Implementations

Mark42 · ‎05-01-2025

If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.

Learn about how ServiceNow is leveraging AI in the platform and how it all works with the following selection of free on-demand courses* on ServiceNow University:
- Introduction to Generative AI – All
- Now Assist Essentials – All
  - Now Assist for ITSM Essentials – System Admin
  - Now Assist for CSM Essentials – System Admin
  - Now Assist for HRSD Essentials – System Admin
- Introduction to Agentic AI – All
- AI Agents Essentials – System Admin
- Now Assist Skill Kit – System Admin

* Other product-specific courses are also available.

Whether you are seeking help (from Certified Partners, ServiceNow AI Services, Impact) or self-implementing:
- Read about ServiceNow’s own experience and key takeaways
  - Now Assist Implementation Lessons Learned
  - How ServiceNow measures the value of AI
    - Example of How to drive value with Now Assist (5 min. video)

For planning your deployment, and based on the lessons learned above, the following links can get you on the path.
- Program governance: Defining SN Governance
- Change management:
  - The Overlooked Key to Now Assist Success - Organizational Change Management (OCM)
    - Now Create OCM Templates
  - Introduction to User Adoption
- Instance readiness:
  - Getting ready for Now Assist
  - Store apps that can help automate the instance diagnostic and recommend remediation:
    - Now Assist Readiness Evaluation
    - Inmorphis GenAI Accelerator
    - GenAI Observer
    - For more apps, follow this link here
- Step-by-step implementation guidance
- Implementation leading practices
  - Conv Catalog Items and LLM Flows (w/ Now Assist in Virtual Agent)
  - Making AI Search Work: Practical Lessons from the Field
  - Getting Now Assist for HR Service Delivery (HRSD) Right
  - Agentic Workflows / AI Agents
    - Identifying the right use case(s)
    - Design considerations - traditional vs agentic workflows
    - Tips and tricks to build agentic workflows
    - Testing agentic workflows - coming soon
    - Governance