Comprehensive Resource List for Now Assist Implementations

[Mark42]

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.

• For planning your deployment, and based on the lessons learned above, the following links can get you on the path.
  • ❇️ [NEW] ❇️ 5-Pillar Framework to Scaling Now Assist Adoption
  • Program governance: UPDATED Getting Started with ServiceNow Governance
  • Change management:
    • The Overlooked Key to Now Assist Success - Organizational Change Management (OCM)
      • Now Create OCM Templates
    • Introduction to User Adoption
  • Instance readiness:
    • Getting ready for Now Assist
    •  Now Assist Readiness Evaluation application to help automate the instance diagnostic and recommend remediation
      
      • Accelerating AI adoption: The power of the Now Assist Readiness App 
  • Step-by-step implementation guidance
    • AI Search
    • Now Assist 
    • Now Assist in Virtual Agent
  • Agentic Workflows / AI Agents
    •  Updated, see first for AI Agents:   AI Agents Resource Guide 
    • Identifying the right use case(s)
    • Design considerations - traditional vs agentic workflows
    • Tips and tricks to build agentic workflows
    • Governance
    • Agentic Workflows End to End Setup Guide 
  • Implementation leading practices
    • Conversational Catalog Items and LLM Flows (w/ Now Assist in Virtual Agent)
    • Making AI Search Work: Practical Lessons from the Field
    • Getting Now Assist for HR Service Delivery (HRSD) Right

• Learn about how ServiceNow is leveraging AI in the platform and how it all works with the following selection of free on-demand courses* on ServiceNow University:
  • Introduction to Generative AI – All
  • Now Assist Essentials – All
    • Now Assist for ITSM Essentials – System Admin
    • Now Assist for CSM Essentials – System Admin
    • Now Assist for HRSD Essentials – System Admin
  • AI Agents Essentials – System Admin
  • Now Assist Skill Kit – System Admin

* Other product-specific courses are also available.

• Whether you are seeking help (from Certified Partners, ServiceNow AI Services, Impact) or self-implementing:
  • Read about ServiceNow’s own experience and key takeaways
    • Now Assist Implementation Lessons Learned
    • How ServiceNow measures the value of AI
      • Example of How to drive value with Now Assist (5 min. video)

[Matthew_13]

Great Share; Thanks @Mark42 !

[YanB]

I’ve enrolled in the AI Agents Essentials (2025 Q2 Store Release) course, but I don’t currently have a dedicated instance available for hands-on practice. I only have access to a dev instance, which has limited applications enabled.

Could you please advise on how I can proceed or help me get the appropriate access?

Thank you in advance for your support.

[SNhydrone]

I wonder if there are folks here who's recently started / in the middle of their Now Assist journey. Looking forward to connecting!

[Nguyen Duong1]

The "Example of How to drive value with Now Assist (5 min. video)" link goes to a post with no content/if there's meant to be a video it doesn't seem to load for me do you have a direct link to the video somewhere else?