Network Gear discovery and the install status for existing CI

[mamtameshra]

Hello All,

Does the install status change to installed when the discovery happens on the existing network device?

I am trying to run this use case from Retired/Absent status. However, its not working.

What is the OOB behavior?

It is designed different for different class?

Thanks is Advance!

[AJ-TechTrek]

HI @mamtameshra ,

Out-of-the-box (OOB) behavior for Install Status with Discovery
* Install status field = lifecycle indicator for the CI (cmdb_ci.install_status).
* Discovery updates this status only under certain rules:
1. If CI is newly discovered → Install Status set to Installed (value = 1).
2. If CI already exists in CMDB → OOB Discovery does not automatically flip status back to Installed if it is currently set to Retired or Absent.
* Reason: ServiceNow assumes lifecycle state changes (like Retired) are intentional business decisions, not to be overridden automatically by Discovery.
3. Operational Status (cmdb_ci.operational_status) is what Discovery updates more dynamically (On, Off, Down, etc.), not the Install Status.

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[Pratiksha]

You will need to create data manager policy for this. Also you need to make sure this is included in change process. So the CMDB stays up to date.