Hi - I am looking for a way to categorise Business Applications (e.g. IT4IT vs. Customer Facing -- these are just examples). I'd like to use OOTB as much as possible and am currently considering two options: TaggingLeveraging the Category and Subcate...
Hello Currently we have Discovery schedules configured for different zones in our organisations Datacentres. I would like to be able to add a flag to devices based on the schedule which the discovered IP address sits. Therefore denoting the zone the ...
Hi, I have an excel file that contains specific data about servers. The CIs that needs to be updated are in the Windows Server and Linux Server tables. If I run this with a transform map for cmdb_ci_server, other tables could get updated that sho...
Good morning, We are running into an issue with missing cmdb ci records and wonder if anyone has seen anything like this before. Issue: CI records are missing from various CMDB child tables. example- cmdb_ci_server record name=ABC does not return on...
From where we can find the Available Fields for any CI type within Out of Box features. Also looking to know, if we can have OS fields for CMDB_CI_netgear class as per OOB functionality.
I need to query sys_dictionary table and list all columns that reference to sys_user table. The challenge here is to list column only once. I do not want to list the child tables in my list. For example, column defned in cmdb_ci_servers should be l...
I need to export any CIs created on the 20th February from the cmdb_ci table and I also need to include the sys_id of each record in the exported data. I cannot seem to find a way to include the sys_id field in to the list view. Any assistance would ...
Hello, looking for some suggestions/ideas to accomplish this: In the properties of a Computer Object in Active Directory, there is a General tab. On this tab, there is a field called Description. This field is configured with unique information fo...
I need to convert Business Service to Application Service and for that I referred to this https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-mapping/concept/convert-bus-to-app-svc-intro.html#convert-business-service...
Hello, Re: Unable to resolve target record, coalesce values not present: sys_import_state_comment I have 135 records with this same error out of the 854 in my JAMF (not SG, using scripts before my time) ISET.' Why does it do this for only a certai...
Hi Team, Can anyone help me with the following related to CMDB Health Dashboard? 1. How the total CI number is calculated? i.e. in every KPI, there is a notation like Recommended 10/100 10%..then how the 100 is calculated.. 2. For Staleness, I found ...
Hello All, I need to know from where is Most recent discovery populated in CMDB. Is there a way to check from where I can get this information? Thanks in advance!
why I am getting install count is 0 and status is installed in software package table cmdb_ci_spkg. I got this script in system UI > script include > SoftwareLicenseManager /** * Install counts / License count management of the following three ta...
Hi! Whike looking at plugins I noticed this one this https://store.servicenow.com/sn_appstore_store.do#!/store/application/97e04562072020107add6a77c4a9351a/1.0.3 Observability Commons for CMDB The summary doesn't say much: Summary Contains t...
Hi Folks!!My client has requested to set up a permanent filter on Lookup List for Product Line when I select Manufacturer or Vendor to show only manufacturer or vendor from the core_company table, which is not possible as of today by me. To give a li...
