- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-30-2023 12:43 PM
I have been trying to debug this issue with Discovery for a while now, discovery errors are still appearing in the automation_error_msg table however the error card in the Discovery > Home page still says 0 and I can't click on it to view anything. Any other ideas on what else I can look at to solve this?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-17-2023 11:47 AM
Here is the solution that worked for me.
The tables automation_error_category and automation_error_code had been cleared. I exported these tables contents from our Production environment and imported them into our Sub-Prod Environment. Then I ran the following Scheduled Job:
Error Manager - update counters
https://<instance_name>.service-now.com/sysauto_script.do?sys_id=e80ae5f667720300d3762dbd2685ef5b&sysparm_record_target=sysauto&sysparm_record_row=1&sysparm_record_rows=2&sysparm_record_list=nameSTARTSWITHError%5EORDERBYDESCsys_updated_on
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-14-2023 09:41 AM
I notice that too on Utah instance Build date: 06-23-2023_2224.
automation_error_code and automation_error_category table records are empty.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-14-2023 09:44 AM
I have yet to find a solution, so if you figure it out, please let me know! 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-14-2023 09:56 AM
What Instance version and build date are you running?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-14-2023 09:57 AM
Build name: Utah
Build date: 05-04-2023_2316
