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Send Email to each CI owner with CI name

Hi,I have a catalog item to let user chose different type of CIs in 3 list collector variables.Using flow designers, once request submitted and approved by CMDB team1) We have to update CI status based on type 2) group by CI 'Owned by' from all 3 lis...

Community Alums by Community Alums  
  • 365 Views
  • 2 replies
  • 0 helpfuls

Asset RMA and CI relationship

Hello,What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number. Option 1: Can you update the existing asset with a new serial number and docu...

bd547 by Tera Contributor
  • 264 Views
  • 1 replies
  • 0 helpfuls

CMDB questions

Hi Folks, I am new to the cmdb. I had a interview last week so, please help me with following questions been asked in interview. 1.if there are 1000 ci updating only 600 how you will identify that ci  ?  2.how discovery works  ?  3.how you will maint...

shashi123 by Tera Contributor
  • 291 Views
  • 2 replies
  • 1 helpfuls

How to Implement CMDB from Scratch

Hello Everyone, I recently received a job offer where I have been hired to implement a CMDB from scratch. The organization has recently deployed ServiceNow and now aims to establish a fully functional CMDB.I am seeking guidance on the key steps to fo...

Jay75 by Tera Contributor
  • 856 Views
  • 3 replies
  • 0 helpfuls

SG-SCCM not updating the 'Disk space (GB)' field on computer records

Hello, We noticed that the 'disk space (GB)' field on computers are no longer being populated. I think it broke after the upgrade to service graph, a while ago but we just noticed. The cmdb_ci_disk table is being imported but the disk space field on ...

khogan5 by Tera Contributor
  • 668 Views
  • 5 replies
  • 2 helpfuls

Discovery Cisco Wireless Access Points

Hello,I am trying to discover our Wireless Access points but they do not get discovered. The ports are open. We discover the switches and routers, but WAP could not be discovered. Has anyone found a solution for that. Our Discovery Patterns plugin is...

Renaming the business service and application services

What is the best business approach for renaming the business services and Application services attached to it . My Stalk holders want to submit a request to rename the business application and application services attached to the business application...

pavan9885 by Tera Guru
  • 515 Views
  • 2 replies
  • 1 helpfuls

Resolved! Nested reports

Hello all, 1 i am not sure what instance / version of SN i have. The stats view is blocked to me. I also cannot see the database view either also restriced.I want to create a report to add to my dashboard where i can see the followingParent is Applic...

kg4ult by Tera Contributor
  • 1966 Views
  • 6 replies
  • 1 helpfuls

Unable to see Intune Set up under SGC

hello, Any idea if PDI is on Yokoham instance, what is required to enable Intune integration ? Currenly in my PDI I was able to download free conntector for SCCM, Azure, AWS , JAMF. However I dont see any specific connector( trial ones) in Applicatio...

Resolved! Missing sys_id field in cmdb_ci_server table > LIST view

Dears,   Found this really weird, i couldnt find sys_id field in the list view on the cmdb_ci_server table either on 'list view' or in 'form view' not really sure were it exists ?   cant find the field in the table definition too ? any idea were its ...

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