No Errors appearing in Discovery Home

Jbelter · ‎06-30-2023

I have been trying to debug this issue with Discovery for a while now, discovery errors are still appearing in the automation_error_msg table however the error card in the Discovery > Home page still says 0 and I can't click on it to view anything. Any other ideas on what else I can look at to solve this?

Jbelter · ‎08-17-2023

Here is the solution that worked for me.
The tables automation_error_category and automation_error_code had been cleared. I exported these tables contents from our Production environment and imported them into our Sub-Prod Environment. Then I ran the following Scheduled Job:
Error Manager - update counters
https://<instance_name>.service-now.com/sysauto_script.do?sys_id=e80ae5f667720300d3762dbd2685ef5b&sysparm_record_target=sysauto&sysparm_record_row=1&sysparm_record_rows=2&sysparm_record_list=nameSTARTSWITHError%5EORDERBYDESCsys_updated_on

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Jonas Costa · ‎07-14-2023

Does your instance have records on those tables? automation_error_code and automation_error_category

Jbelter · ‎07-14-2023

I do not see records in either of those tables either.

Jonas Costa · ‎07-14-2023

That is why we are seeing a 0 on Discovery Dashboard. Now I'm wondering why and how those records were deleted.

Jonas Costa · ‎07-14-2023

Were there any cloning processes recently? One thing that I notice is if you update the Service Mapping plugin, the automation_error_code table will be populated. Maybe it is just a matter of Update the Discovery Plugins.

Jbelter · ‎07-14-2023

We did do a clone down from prod, which seemed to break those tables. I will check the Service Mapping plugin, thank you!

EDIT: No change after updating the Service Mapping plugin