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Forum Posts

Model ID Population using IH-ETL

Hi Community, I´m building my first CMDB Integration from an external data source and having problems to populate Model Id Information of the CIs.  I´m using Integration Hub ETL to populate data into several classess of the CMDB and I want to populat...

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Best Practices for Configuring CMDB Health in ServiceNow

Hi everyone,We are currently in the process of configuring CMDB Health in our ServiceNow environment. I’d like to get your input on the best practices for implementation:Should we enable and configure CMDB Health directly in production, or is it bett...

Verena10 by Tera Contributor
  • 796 Views
  • 8 replies
  • 1 helpfuls

Resolved! ACL Write Access Works for role but not for group

Hi everyone,I'm facing an issue with a record-level ACL on the contract_rel_ci table in ServiceNow. The ACL is intended to allow write access for both users with the contract_manger  role and users who are part of the Portfolio Managers group.Here’s ...

CMDB Workspace - create and config Important actions

hiI’m working on creating and configuring the Important Actions in the CMDB Workspace view. I noticed that all existing actions are visible under sn_cmdb_ws_imp_action_card_config , but I’m unable to create new ones.Is it correct that this area is in...

Verena10 by Tera Contributor
  • 413 Views
  • 1 replies
  • 0 helpfuls

Modify value of install_status in cmdb

Hello Community I tried to modify a value of install_ status in sys-choice.list in cmdb  and i used a fix script but it dosn't work , could you help me .  I choose proceed background not proceed because i have a millions of ciRegards 

To create the deduplication tasks in CMDB

Hello team,As a CMDB Process Owner, I want  the CI analyst/CMDB Admin to understand the process in remediating the duplicate CI from CMDBEstablish a process to remediate the de-duplicate task and improve on the duplicate metric in CMDB Health Dashboa...

Niks3562 by Tera Contributor
  • 565 Views
  • 2 replies
  • 0 helpfuls

How to import

HiI have a question about import.I would like to import data like the attached image.The import data (excel) should have a target_table column, and each row should be imported into that target table.For example, I would like name1 to be imported into...

HS7 by Giga Guru
  • 554 Views
  • 2 replies
  • 0 helpfuls