Where to see the configuration/path for "+" Add CI Relationship button in configuration Item
Can anyone please help me where Can I see the configuration for (+) icon. I am not getting that. could anyone please help me with the path
Forum Posts
How to tags defined in MDE
Hello Friends, I have a requirement in which tags would be defined on MDE platform for Servers and End user devices. Those tags needs to bring back in serviceNow CMDB. Has anyone worked on similar integration ? I would like to understand below pointe...
Scripted Audit Creating the Same Task Multiple Times
Hello all. I have a scripted audit where it records service offerings for compliance, and in the code below, it checks whether the Business Contact field of the TSO is valid and if the user is active.One of my requirements is to create a task where i...
Resolved! Issue with Cascade-Archive of Dependent CIs Not Archiving Children
Hi everyone,I'm working on implementing the cascade-archive dependent CIs functionality in ServiceNow CMDB, but I'm running into an issue where child CIs are not getting archived as expected. Here's the sequence of steps I'm following:里 Steps Taken:R...
On the Business Application table, what populates the column Next assessment date?
I was looking through the columns and was wondering what populates this column?
Need to pull custom report
Hi All, Greetings, I need Application report from CMDB where we can see all the application along with its mapped servers.The report should not have duplicate records like below where you same application mapping with same server multiple time: if is...
Trying to add additional field into Service Graph Intune Connector
Hi, We are trying to get the Last Check In attribute into the CMDB as part of the Intune connector that is active, we followed Service Graph Connector for Microsoft Intune - Add... - ServiceNow Community to achieve this and noticed that we already h...
Creating multiple records Instead of creating one.
Hello all, After we do service-mapping in CMDB, We will save the view and it will be saved in the Map Views (ngbsm_view)So, once I save the view, usually I will also save the same for the owned by of the business application.So, now I have written a ...
when remediation is completed on de duplicate task, which records gets updated with main CI
Hi All I am checking on remediating a duplicate task, when remediation is completed, duplicate CI gets updated with the main CI. So, now i want to understand on what kind of tasks, ci gets updated when remediation is completed? (like incident, proble...
Software duplicate records experienced with SccM Service Graph Connector (SGC) in Yokohama SN
We recently executed the SGC for SccM into our SN Yokohama instance. We have another source that also creates software entries that previously existed in our tables. Instead of updating the existing record, SccM created a new software record. We ar...
CMDB Data Certification: CMDB Workspace vs Legacy
Hi All,First of all, I miss the legacy Data Certification functionality, but, we must move on with the times. In the legacy application, I was able to easily report on Failed attributes via the cert_element table, however, even though I can locate th...
Resolved! Ensuring Consistent Mapping Across Multiple Services
Question: Is there a way to update a list of related service offerings in one place and dynamically popular these relationships across multiple services? Background: I have a primary service for general support. It is regularly updated with mapping ...
Resolved! Using On Demand with Data Manager
When creating a certification or attestation in Data Manager in CMDB Workspace using an On Demand schedule, where does one go to execute it?
Azure Service Graph Connector does not populate the Computer Class
Is there a way to configure the Azure Service Graph Connector to populate the Computer Class? VMs with desktop OS are being populated in the Windows Server or Server table.
Resolved! Implications not using Life cycle stage and status fields in BA form?
Hi,Our org is in initial stage of setting up CMDB (manual data loads). They found lifecycle stage and status fields are not 100% matching to their needs and they want to settle with status field only.In future if they need they want to use those fie...
