Hi All,We have introduced a new attribute in the cmdb_sync_queue table with a decimal data type. However, the sorting (A–Z, Z–A) does not seem to be working for this custom field.Could you please help us check this issue?Thank you.
IntroductionThe rapidly changing environment that digital transformation has become has seen organizations consistently look to improve the delivery and management of services within their organization. The ServiceNow Common Service Data Model, or CS...
Building a Trusted and Reliable CMDB in ServiceNowIn today’s digital enterprise, the CMDB is not just a technical database — it is a strategic foundation for IT operations. Incident routing, change risk analysis, impact assessment, service mapping, a...
Please let us now how frequently Agent Client Collector is collecting data? We have successfully installed ACC in Dev instance. We could not find any scheduled job running to collect data, but still data collection is happening. how to change the fre...
Hi All, I'm trying to discover Oracle PDB and CDB and I'm getting the below error in the pattern. Is it the right step which is used to fetch PDB details? Please advice
Hi all,We're currently in the process of readying ourselves for a migration from the Data Certification Plugin to using Data Manager for our certification with our Zurich upgrade. Currently we have a rule that upon completion of a task or element bei...
Hi ServiceNow family.CMDB data in all the 3 instances (Dev/Test/Prod) are not same. I am checking whether there are any settings/scripts which are running periodically and deleting Cis in CMDB and analyzing the settings / Scripts running / Scheduled ...
Hi, In the documentation https://www.servicenow.com/docs/r/servicenow-platform/configuration-management-database-cmdb/c_CIReclassification.html described how to turn off reclassification for the javascript payloads ( classUpgrade flags and others )...
We're attempting to incorporate Mac and iOS devices into the CMDB via the Service Graph Connector for Jamf. We've walked through the Jamf SG setup, everything went fine until we tested the connection. When using the Pro API, we get the following erro...
Hi All,I am facing below error when i ran SCCM second time and my SCCM version is 3.6.0 MID Server reported error: SQLState: S0001com.microsoft.sqlserver.jdbc.SQLServerException: Invalid column name 'TimeKey'.at com.microsoft.sqlserver.jdbc.SQLServer...
I need one free attempt of CAD,then i can weightage to my resume.IN our campus the companies are hiring for servicenow tool through eligibility of CSA and also CAD.I completed the CSA with my free attempt through voucher,like this can i get a one fre...
Can we restore the baseline Identification rules for CMDB classes or revert back to the baseline default ones?
This is probably a silly question, I feel like I've missed something obvious, but how do you edit the mapping of a Service Graph Connector like the SCCM Service Graph Connector? In previous versions, it was just a transform map that could be edited. ...
Hi All,We currently have several Service Maps that were created and maintained manually (not fully pattern-based via Service Mapping discovery).We are now trying to understand the best practice approach to updating and maintaining these maps going fo...
Hello ,Where is the mapping in servicenow to check which user has access to which business app? If not available ,what is the approach to get that mapping .Please let me know your thoughts. Thanks!