Orphan Detection and clean up
I need an documentation on how can we identify /detect orphan ci, orphan relationships and how can we cleanup. Need process documentation to enable future maintenance and knowledge sharing.
Forum Posts
Is it possible to change Discovery Source name from "ServiceNow" to a custom value?
Hi! We are running VMware vCenter Discovery via MID Server in our instance, and everything is working well, CIs are being populated correctly (vCenter, datacenters, clusters, ESXi hosts, VMs, etc.). However, all discovered CIs get Discovery Source = ...
Categorizing Network Gear based on characteristics
Hi All, I have a query on how to populate an attribute to categorize Network Gear CIs based on certain characteristics. For example, I have noticed that Laptops and Desktops are usually tracked in cmdb_ci_computer with different Form Factors (Form fa...
Attestation tasks will only schedule to run at midnight (and other questions)?
We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...
Associated CIs greyed out for Dynamic CI Groups after upgrading from Xanadu to Zurich
Hi Community,After upgrading our instance from Xanadu to Zurich, we noticed an issue where the “Associated CIs” section for Dynamic CI Groups becomes greyed out (read‑only/disabled) and no associated members are displayed.What we observedImmediately ...
Facing issue while installng mid server in my personal laptop.
Hi, Let me explain the steps I followed until now.1. Downloaded Zip file2.Copied that file into C drive(not sure this required or not)3.Created mid server user4.In Config file , given the instance details and mid server user details5.Right clicking o...
Data Centre Management - DCIM
Hello, Has anyone set up and regularly managed their Data Centre(s), Rooms, and Racks, along with the content of the racks via ServiceNow? Can you share your experience and how it looks? How much manual effort is required to maintain the data? I'm ...
Resolved! IH-ETL FAQ - Nested mapping InvalidWildCardRuleException
1. Create a computer class and linux class and their serial number lookup entity 2. Create relationship mapping between computer and linux 3. Computer class reference field has reference to linux server class 4. Run final preview, encountered Invalid...
BigFix and DataFlow integration
Hi All I have been working on Service Graph connector for HCL BigFix in ServiceNow. Need to know if anyone has information on 'BigFix ServiceNow Data Flow'. Have been able to get the difference between the SG connector and BigFix ServiceNow Data Flow...
Orphan relationship cleanup
How we can delete orphan relationship records without impacting the system. we have around 1.6 M reocrdsDo we have functionality from service now to deal with this clean up process. Please suggest .
Issues with Identification Rules using ETL on Manual Data Load
Hello! I'm helping my organization create a CMDB and Asset Management practice. When I arrived, there were approximately 500 items in CMDB that were essentially a record name with no metadata, originally added to support other integration efforts tha...
Where is this event being triggered from: cmdbdatamanager.tasks.created ?
Need to see where this event gets triggered from: cmdbdatamanager.tasks.created
CI Reference Lookup Extremely Slow with Large CMDB (~2.3M CIs)
We are experiencing severe performance issues with the Configuration Item (CI) reference lookup when clicking the magnifying glass from Incident and Change records. Our CMDB contains approximately 2.3 million CIs, and simply opening the CI lookup tak...
CI Reference Lookup Extremely Slow with Large CMDB (~2.3M CIs)
We are experiencing severe performance issues with the Configuration Item (CI) reference lookup when clicking the magnifying glass from Incident and Change records. Our CMDB contains approximately 2.3 million CIs, and simply opening the CI lookup tak...
What role is required to see the attributes in CI Class Manager?
What role is required to allow someone to see all attributes available for a CMDB class in the CI Class Manager? Our CMDB manager isn't able to see what attributes are available for a class, making it hard for him to clean up data as needed.
