Integration Hub Architecture Diagram
Hello Everyone, Could you please help me to share the Architecture diagram of Integration Hub and how many types of third party integration supports in ServiceNow?
Forum Posts
CMDB_CATEGORIES
Hello team,I have a requirement, which states that for class "windows server" the (category should be server) and (subcategory is windows) which i have configured using cmdb_categories table and added the relation there.Now the other requirement is t...
How IRE working on multiple identifer
Hi, All , I have question how IRE working when import data through HUB ETL. Let's say I have a data put into server class.in server class, identifier is object id ,100; name 200. when data incoming , it contain object id value, when IRE did not find...
Finding where cmn_location records are used, and retiring old/unused/incorrect records
Hi there, I'm in the process of sorting out a severely under-maintained CMDB. We're starting CSDM adoption at the foundation layer and Locations (cmn_location) is my first target. I have a taxonomy and high-level list of locations sorted on paper, fo...
Azure cloud discovery
I get this error message when I try to create Azure cloud discovery schedules. Can anyone explain why? I've been able to discovery the subscriptions successfully.Identification Engine: Discovery status is FAILURE, Identification sections in pattern f...
Best practice around managing Retired CIs in CMDB
Hi All, I have a question on managing Retired CIs in CMDB. should we delete these retired CI records after certain timeframe or should we retain for audit & history purposes forever. Please advise on the best practice around this. Thanks,shilpa
Create CMDB data Manager policy based on Principal Class
Hi, we are trying to create a CMDB Data Manager Policy that would be based on CIs that are contained in a Principal Class. There are no filters avaialble to identify the notion of Principal Class in the Data Manager. As anyone encountered this issue ...
Resolved! Why we use Principal CI classes and Advantages of Principal classes?
what is principal ci class? Why it is used and reasons to use principal ci ?
[AI Search] Indexed Source not indexing
I am trying to index the Knowledge Base table via the Indexed Source in AI Search, but the task is stuck in the not_started state.We are using Utah
Resolved! Calling system property from script Include and calling script include in record producer
Hi All,I hope you're doing wellI have a requirement where i am calling system property from script include and calling the script include in record producer one of the variable but i am getting null value in the form.My requirement is i should get li...
SG-SCCM and Audit History updated inconsistently
I'm implementing the SG-SCCM integration - currently in a non production instance.I ran the data sources manually and checked what got updated on the CI recordsThe Computer Identity and Operating System updates were recorded in the Server CI's audit ...
How is sn_disco_certmgmt_certificate_extension (Certificate Extensions) supposed to be populated?
We are running Certificate Inventory and Management v.3.3.0. We are running Certificate discovery schedules against DigiCert (external CA) and Microsoft (internal CA). We can see that DigiCert discovery appears to be populating rows in the Certific...
I need your help: CIDR Address in Condition Builder
Team, Please vote this Idea up: https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=d05ed5b247042650b8a4aa25126d4319&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests Please also add comments to this ...
Changing OS Service Pack to a Reference Attribute
I have a request to change the out of the box os_service_pack attribute on cmdb_ci_computer to a reference to a new CI class of OS Service Packs. The idea is to then be able to flag each Service Pack as supported or end of life to show overall device...
Manufacturer and Name fields not populating on Import
Good Day,When doing an import via the transform map to the cmdb_ci table, the Manufacturer and Name fields will not populate on the hardware [alm_hardware] table.these are the steps:1) import excel spreadsheet to the cmdb_ci table with 4 fields:Manuf...
