Hello Everyone 1. Please can someone explain how the Normalization works. 2. There are already records with the status as 'Normalized' but Discovery is either creating a new record or overwriting the fields. PFA. How to overcome this? 3. Reg the ‘Ne...
Hi Community,As an admin, I recently updated the tags field on a specific Location ID in our ServiceNow instance. While I can see the updated tags as expected, the user who raised the incident (i.e., the incident's caller) is unable to view these tag...
Hi - is it possible to fetch tags for azure event-based discovery?
We are seeing ServiceNow discovery is creating duplicates of Fibre Channel Port[cmdb_ci_fc_port] CIs. Instead of updating existing CIs still its creating new Cis. There is no changes did in IRE rules. How to restrict this.
Hi, Is there a way to create a CMDB Health Dashboard rule by Company Field? Current organisation maintains CMDB data for multiple agencies under different contractual SLA obligations. A CMDB Health Dashboard displaying stats on each individual Comp...
In my org, there are around 1,517 configuration items that were added manually. Currently, no map has been created for these items, so nothing appears in the dependency view. Is it possible to manually create relationships/dependencies for these 1,51...
My team is in the early planning phase of implementing mapped application services as CIs, and we've been discussing if/when to remove the business application class from available CIs for Change, Incident, etc. This brought to light that we have a n...
Hi everyone,We’ve recently installed Agent Client Collector (ACC) on a couple of test Windows servers and configured a test MID Server specifically for ACC. These Windows servers were previously being discovered using JEA with ServiceNow Discovery, a...
Hi everyone! I'm currently writing a proposal on how our institution can follow the crawl/walk/run/fly guidelines for the CSDMv5. Our instance is new, at a few months old. In the whitepaper, it recommends starting with Business Application, (Applic...
Hi All, I was wondering what is a typical/preferred approach out there whenever you're bringing in data into CMDB through other sources than Discovery. Assuming there's source system (e.g. SCCM), a Data Lake and ServiceNow involved. Do you populate S...
We have enabled Horizontal discovery in our client environment and are discovering both Windows Server (OS) CIs along with vCenter discovery (and it's children). We are now showing duplication with vmWare Virtual Machine Instance CIs and correspondin...
What is the leading practice to maintain CMDB healthy in relation to Windows services class. Windows services that have not been discovered in the last 60 days and have the below scenario: The state is Stopped, install status Installed/Absent.The sta...
Hello All, I have a requirement to store patch information about operating system present on Certain server . In this case i do not find any OOTB attributes available that can hold patching details. Does it means it should be hold in cmdb_ci_patches ...
Hello all, Good day!! On the Incident form, when a configuration item is selected from "Mapped Application Service" (cmdb_ci_service_discovered) class, then only their related Services has to be shown for selection in the "Service" (business_service)...
If my instance has Vulnerability Response Integration with Rapid7 and also set up 'Service Graph Connector for Rapid7', would the Discovered Item coming in from the VR Integration show a 100% because the SGC already brought in the CMDB data? Also how...
