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No records are populating in 'CIs not reported by discovery sources' card in CMDB 360 workspace

jack33
Tera Expert

‎10-10-2025 08:37 AM - edited ‎10-16-2025 02:52 AM

Hi,

 

No records are populating in 'CIs not reported by discovery sources' card in CMDB 360 section on CMDB Workspace. How logic works at backend?

 

Thank you in Advance

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Cindy Trieu
ServiceNow Employee
ServiceNow Employee

‎10-14-2025 02:01 PM

Hi Jack,

 

What is the class of the CI? I want to make sure we are not excluding it.

 

And we have a scheduled job which populates this data for these charts. Is it possible that it's not active on your instance or it runs very rarely?

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jack33
Tera Expert
In response to Cindy Trieu

‎10-14-2025 09:08 PM

@Cindy Trieu I am checking for Linux server, where can I check whether this class is excluded or not

Also can you please share the scheduled job name

 

Thank you

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