Not able to activate TSOM plugin in my instance

PrashantLearnIT
Giga Sage

‎06-09-2025 01:52 AM - edited ‎06-09-2025 05:01 AM

Not able to activate TSOM plugin in my instance, it is purchased but not able to install?

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Prashant Kumar
ServiceNow Technical Architect


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Ankur Bawiskar
Tera Patron
Tera Patron

‎06-09-2025 01:58 AM

@PrashantLearnIT 

Please reach out to your company's account executive to know the subscription details.

If that doesn't help, please raise a case with ServiceNow and they might help to activate/install it.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-09-2025 03:32 AM

Hi @PrashantLearnIT 

Have you tried syncing the plugins and trying again? Are you getting any errors? Sometimes it could be a system issue, so try logging out and logging back in before checking again. else log a now support case.

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