Not able to activate TSOM plugin in my instance

PrashantLearnIT
Giga Sage

‎06-09-2025 01:52 AM - edited ‎06-09-2025 05:01 AM

Not able to activate TSOM plugin in my instance, it is purchased but not able to install?

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
0 Helpfuls
  • 282 Views
2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

‎06-09-2025 01:58 AM

@PrashantLearnIT 

Please reach out to your company's account executive to know the subscription details.

If that doesn't help, please raise a case with ServiceNow and they might help to activate/install it.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-09-2025 03:32 AM

Hi @PrashantLearnIT 

Have you tried syncing the plugins and trying again? Are you getting any errors? Sometimes it could be a system issue, so try logging out and logging back in before checking again. else log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls