1.At creation /after creation of record in cmdb_health_result need to change the description.from : Following required fields are not populatednameTo : change the format as below <missing field(name)> Following required fields are not populated 2...
Hello Community! As far as I know, 'Principle Class' filter makes some of the CI classes (those not marked as principle) invisible for the regular end users.Only admin Users would see CIs associated with non-principal classes in the cmdb_ci list view...
Hi Community, Non Admins users get the below message in random CIs under CI relationship tab in CMDB tables and not able to see the upstream relationship in CMDB table:"Maximum relationship limit has been reached and not all relationships are shown i...
Hi All, Happy new year. need help or guidance, the query is we are using scheduled import to import the data from one instance_A to another instance_B, data is pulling from instance_A and updating in the instance_B list view records but when open the...
Hi, Following are new CMDB features, you would consider to implement them in 2024, Most of these new features are available in Vancouver.1. Unified Map - https://www.youtube.com/watch?v=XhW1VUZLQcI2. CMDB Workspace (5.0.5) store app – video on...
SCENARIO:In this scenario, you test the reconciliation rule by trying to update a record last updated by ServiceNow with data collected from a data source of LANDesk.The script contains a changed value for RAM from a discovery source of LANDesk. The ...
There are multiple resource groups in the Azure subscription, but only one of them is the resource we want to scan with Discovery this time.We do not want to have asset information for other resource groups in ServiceNow for security reasons. Is it p...
Hello all,We have created 2 ETL. With First ETL we are creating records in cmdb_ci_ip_switch table. After few minutes of the ci creation in the Ip switch table, asset record is getting created automatically.Then we are running the 2nd ETL to update t...
answer = (function transformEntry(source) { if(source.u_manufacturer){ var gr_Manufacturer = new GlideRecord("core_company"); gr_Manufacturer.addQuery('name', source.u_manufacturer); gr_Manufacturer.addQuery('u_source', source.u_d...
Hello Everyone, We have an integration with Intune where we save the Intune Devices in our instance. The next step is to map the intune applications with the devices. We can see the applications as software like 7-Zip, Adobe Acrobat, Notepad++,...The...
We've been starting to populate our CMDB, starting at the bottom (servers, routers, switches, phones, etc.), the Configure Items piece of the Manage Technical Services area of the CSDM. At this point, we want to start moving "up", and start grouping ...
Hi All, I want to re-configure, statement of handover pdf in the configuration item related list of assigned to user, as depicted in the screenshot. Please let me know from where and how can we create or modify the existing ones.
Our CMDB is using both Discovery and SCCM-SG for populating CIs. Recently we started noticing few duplicates coming across our remediation duplicate tasks. As we researched we noticed that SCCM is changing the SN fields as well as Discovery. We ha...
We want to use the CSDM life cycle stages/ states in Taxonomy node table (spm_taxonomy_node) under service portfolio management.Please suggest how can we enable the stage /states and map those. I tried to create a mapping in life cycle mapping table ...
I am trying to troubleshoot a persistent error with regards to our discovery process. Failed Exploring CI Pattern, Pattern name: {product name redacted}2023-12-21 22:06:55: Identification Engine: Discovery status is FAILURE, Identification sections i...
