What is difference b/w Horizontal and Top down discovery ?
Please give a real-time scenario and provide any docs or sources to learn
Forum Posts
Horizontal Discovery - MID Server query causing DNS (Infoblox) to crash
Hi All,I've been hunting around for info on this but it seems a bit of a mystery. We've had an ongoing and persistant issue with one of our schedules that causes our DNS server to crash/faulter.The DNS server gets hit with a range of queries where it...
Resolved! How to backup the workspace changes or move the changes from one instance to another
Hi All, I am recently working on the Enterprise Architecture Workspace. I have made some configuration changes using UI builder. How to back them up or move the changes to another instance (Stage/Prod). Can I put the changes into update change set? ...
Language Pack in SPKG Table
In SPKG table, version name is having some Chinese symbols which we are not able to understand. We need to find the duplicate records but can't check unless it in English language. pls check the screenshot and suggest how can we convert these symbol...
Data Certification Metric
Hi Team, We currently have Data Certification running on Servers on a 7 day cycle to collect desired attributes on newly deployed servers. I'm looking for a way to present these as Metrics on a dashboard but I'm not finding a really good way to s...
How do I export Related Items within Business Application to xlsx ?
I have the need to export the "Related Items" within a Business Application into a xlsx speadsheet but don't know how?Basically the same routine which is generating the "Related Items"-List which is also used to generate the Dependency Map!?Thanks a ...
Multisource report builder list CIs only populated by a single Discovery source
Looking for a little help on a query using the Multisource report builder. I want to list Cis that are only being discovered by a single discovery Source lets say ServiceNow. It appears I can say where the discovery is ServiceNow and Not SCCM, but ...
Standards for CI lifecycle
I am in the process of drafting data management policies and I haven't really found anything in particular thus far, as far as standards for how long to retain any specific types of CI data for lengths of time. I am sure the longer (safter) the bett...
Resolved! Changes in the table when assigning class as Principal Class
Hi community members!I needed to add a bunch of classes as Principal Class (I was doing it in CI Class Manager), and sometimes along with updates to cmdb_class_info table there were changes to actual tables: Not every table got updated, and...
How to export the CI and CI related applications to a CSV
Hello, I am working on a project where I need to extract Configuration Item (CI) dependencies (both first and second-degree) from ServiceNow using the API. I am particularly interested in cmdb_ci_appl and cmdb_ci_service CI types.Is there a straightf...
ITOM Pattern Designer
Hello friends,I'm working on a custom pattern in ServiceNow's pattern designer, discovery of our company's SAN switches. The discovery gets the SAN switch information, and it's fiber channel ports.My goal is to fetch the WWPN of the ports the SAN swi...
Resolved! Best practice to follow for CMDB integration with tools which does not pass via IRE?
Hello Experts,There are some tools in ServiceNow STORE app which are API based integrations/other normal type integrations. Basically they are not SG connectors, so they dont pass via IRE. In such scenario, are there any guidelines/best practices to ...
Alert notifications for CI that has become orphaned - But no detail on what caused the orphan
Hi,I could just review/approve the orphan CI deletions but the real question is what was the root cause of the orphan in the first place? ie have changes, approved or otherwise, caused the Orphans?Following the links and associated data for the gener...
Resolved! SNMP OID Classification Updates
New to ServiceNow and on the latest Vancouver release, however noticed quite a lot of SNMP OID Classification models for a range of vendors missing. Are we really expected to just add all the missing models we have in our environment and there is no ...
Data Classification Fields in CMDB
Is there a way to add Data Classification Fields to CMDB. We want to have the following fields in CMDB for Configuration Items:1. Data Classification (Confidential, Restricted, or Public)2. Confidenial Type: (PHI, PII, PCI)
