Resolved! If Manager of the Group has role snc_external than dont grant approver_user role automatically
Modification for business rule not to grant approver_user role for the manager having snc_external role
Forum Posts
Output one condition as a business rule
hi.I want to create a business rule so that a single search condition is displayed in a delegate operation. example)A user login > search a table.list > showing condition like name is abc (I want to display it automatically without having to select i...
Duplicate Software records with different install counts
Hello,We've received reports on having duplicate records, i.e. same name and version, in the cmdb_ci_spkg table, with the install count containing different values.The CIs are discovered through the SCCM, but even there were multiple sources, I'm ass...
Discovery Update Issue
1.Ran the quick discovery for IP 10.20.172.4.2. r3-srpbm-co17-01-swx-01 - The discovery is updating the latest record which do not have any serial number. Ideally the discovery must check the host name, serial number and then update.3. When any suffi...
Which?
Which?
Impact on modifying field type of "Environment" field
Hello, The purpose is to change the field type of "Environment" field of Configuration Item [cmdb_ci] table, from "String" field (standard) to a "Reference" field.I would like to know if there is any impact on any standard OOB process/flow in Service...
Identification and Reconciliation
HiI want to know CIs which are hardware class is not processed via IRE? In which table and what type of conditions should I apply on which fields?
How to generate a report of all the integrations integrated with servicenow.
How to generate a report of all the integrations integrated with servicenow.Which table to consider?Where can I find out the integratons data?How much IntegrationsHub is useful here.
Resolved! Providing end-user with a template on service portal
Hello everyone! I need some help. We were asked to provide the end-user with a template (excel) they could download, fill in and give back filled in an attached field. Let's use the green as a Variable. The point was to have a variable here, where t...
Discovery creating Duplicates for CI's- one with Serial Number and another with empty Serial Number
Hi All,We have a scenario in server table where Discovery is creating Duplicate CI's in the format like one CI is created with Serial number and the same CI is getting created after 2 months with empty serial number and same name and IP. When we run ...
SLA Attachment with Service Request
Can we attach the SLA with the Service Request? how it will work?
Computer class CI updates with Intune, SCCM Integrations. SCCM should not update Intune source CIs
Hi,Computer class updates with SCCM and Intune with the following Priorities.Intune - Can Insert, Update. SCCM - Can only insert. [ if any CI discovery source is Intune then SCCM should not update them]. Note# We have 18000 records from Intune and 40...
Resolved! IP address limite
hello！ I want to provide some IP addresses and set them in servicenow. Only these IP addresses can access the local environment of servicenow. Can you give me some ideas?
How can CMDB team view the Audit history for a CI?
Our CMDB team wants to view the Audit history for a CI in list view option (Context menu - History-> LIST) or something like"CMDB Baseline" (which is now deprecated).OOB this is available only for admins based on the defined ACLs. 1. Why ServiceNow h...
Resolved! How can I check for new and updated CMDB records from an external source?
I am developing an integration with an external source and would like to verify the records that have been created or updated by the external source in the CMDB.I'm pushing the updates from the external source using a new Discovery Source and using t...
