Not able to update the field in the BSO
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03-17-2025 07:42 AM
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03-17-2025 07:54 AM
Please check the operational status of the parent Business Service Offering. It looks like the operational status of the BS is not set to 'Operational,' which might be causing the error.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-17-2025 08:32 AM
hello @Dr Atul G- LNG
The operation status is operational only for the parent
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03-17-2025 08:38 AM
Could you please change the parent state to Use and then test.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-17-2025 08:48 AM
there is some business rule which is restricting the update.
Did you check which one is that?
It's getting satisfied and hence your update is blocked.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader