Optimize the CMDB

Durgaprasad Kan
Tera Contributor

‎07-28-2023 02:39 AM

Hi Community. I was asked to create a document on how to optimize the CMDB
They have given requirement like client is already using CMDB, client was facing issues with the CMDB. So I have to prepare in that way ,what could be solutions or methods or ways that I can provide to the client to optimize the CMDB.
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Niklas Peterson
Mega Sage
Mega Sage

‎07-28-2023 10:59 PM

Hi,

Here are my generic pointers.

  • Stay with Out of the Box as much as possible
  • Align with Common Service Data Model (CSDM)
  • Automate population (ITOM Visibility)

Regards,
Niklas

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Ashok Sasidhara
Tera Sage
Tera Sage

‎07-28-2023 11:33 PM

The points which I mentioned in the following thread should cover most of the key aspects to be considered in general for CMDB optimization. If you can share more insights on the current state of their CMDB and the issues which they are facing, then I can provide any additional inputs based on that. 

https://www.servicenow.com/community/cmdb-forum/cmdb-optimization/m-p/2583316#M5765