Orphan Remediation workflows??

[David Haught]

Hello all!

working on my Orphan CI's and when i get to remediation it asks for a workflow. I dont have any and dont have the slightest idea on what a orphan remediation workflow would look like. Any help would be appreciated!

[Dr Atul G- LNG]

Hi @David Haught 

Define your orphan condition in the class manager and enable task creation from health preferences, run the health job to create those tasks. I would suggest to run the health job and validate your results before turning on the task creation from heath preference. 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manag... 

[NehaSNOW]

Hi @David Haught 

In the below workflow I am setting the Short Description of Orphan CI task (in the orphan_ci_remediation table) to Workflow launched for task number ${current.number}.  You can also delete the Orphan CI Task from Workflow.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Neha Pateria

[David Haught]

but is this a workflow to help resolve the orphan? it would look like this is a workflow to just label the orphan as an orphan?

[NehaSNOW]

@David Haught I have designed the below solution which is working fine for me.

1) The workflow which I have suggested in the above response, set the 'Short description' as "Workflow launched for Orphan CI deletion" in the Set Values.

2) The Flow designer is deleting the Orphan CI from the custom CI Class: -

The logic will work automatically once the Remediate button is clicked on the Orphan Tasks. This will also set the Status of the Orphan Task as "Closed Complete".

If my response has helped you hit "Helpful" button and if your concern is solved do mark my response as "Correct".

Thanks & Regards
Neha Pateria