Out Of the box
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04-23-2024 11:43 PM
Hello,
I have a problem statement from the stakeholder, the stakeholder wanted to know about current out of the box attributes in Technical Service table (CMDB_CI_Service_technical) which should or can be used in Service Offerings table. ( service_offerings) How do I check which out of the box Attributes can be used? kindly help.
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04-24-2024 07:16 AM
Hi @Ravi
https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_db_object.do%3Fsys_id%3Dcmdb_ci_service_technical%26sysparm_refkey%3Dname
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04-24-2024 09:55 AM
Hi @Ravi You check attributes of Techincal service and offering through CI Class Manager
In the attributes tab you can find ALL, Derived , Added
Here i'm attached screenshot for your reference kindly go through it.
Mark it helpfull and Accept Solution. If this helps you to understand.
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04-24-2024 02:31 PM
As per CSDM 4.0, the only recommendation relevant for this scenario is to link technical service offerings with a parent technical service using a reference field.
Refer the following URL for more details about this:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831509
Was this recommendation discussed before? If not, I'd recommend to discuss it first and then see whether the mentioned use case is still relevant.
