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Resolved! CMDB Data Modelling - Database

Hi Team, I am looking for suggestion on ServiceNow recommended data model for Databases.One of our client uses - Oracle, SQL and Sybase Database.We have designed SQL Database to have two layers (MS SQL Instances and MS SQL Database). While for Sybase...

Change Management and CMDB

Hi everyone, I would like to verify the applicability of the following scenario. Assume the following:We have Application A, that is mapped with multiple servers (where it is running), and the server is mapped with IIS that are running on top, and II...

CMDB wrong health index percentage

CMDB Dashboard is calculating both false (Closed complete) and true task to show the heath index percentage. as per the correct behavior it should only calculate the active tasks to calculate the heath index percentage.

ayush_g by Tera Contributor
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Tracing back updates through History and Sys Audit

Hello, there have been happening strange things in our instance. We noticed a few days ago that System is performing an Update on certain approvals in Requested Items. For example there is a RITM which needs approval first from our Servicenow Develop...

RecHistory.png historyLine.png
lmao by Tera Contributor
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依存関係ビューについて

当該機器でサーバ停止やサービス停止の障害が発生した際に、当該機器で障害が発生していることが視覚的に分かるような(例えばアイコンが赤く表示されるなど)機能はありますか? もしそのような機能がある場合、障害が発生したのとほぼ同時(リアルタイム)に表示されますか? When a server outage or service outage occurs, is there a function (a red icon) that visually indicates that a problem h...

Discovery not populating Cisco WAP IP Addresses

We are currently experiencing an issue where around 200 out of >13k WAPs are not populating the IP address field.When I test the Cisco WAP pattern on the Controller, I can see that Discovery is pulling the IP Address for the WAPs fine, but not popula...

JeffreyBeaudry_0-1738159921580.png JeffreyBeaudry_1-1738159986578.png

The purpose of the view cmdb_class?

Hi Forum!Just came across the view cmdb_class (not a table). Since it's a join of cmdb_ci (ande therefor contains allt the CMDB data) I was wondering what the purpose of this table is? I saw that it's used in some PA indicator sources. In the join it...

Johan13 by Mega Guru
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