Hello,What is the best practice to handle the asset RMA process? Let's say the network device or server gets replaced by a support provider, and it has a new serial number. Option 1: Can you update the existing asset with a new serial number and docu...
Hi Folks, I am new to the cmdb. I had a interview last week so, please help me with following questions been asked in interview. 1.if there are 1000 ci updating only 600 how you will identify that ci ? 2.how discovery works ? 3.how you will maint...
Hello Everyone, I recently received a job offer where I have been hired to implement a CMDB from scratch. The organization has recently deployed ServiceNow and now aims to establish a fully functional CMDB.I am seeking guidance on the key steps to fo...
Hello, We noticed that the 'disk space (GB)' field on computers are no longer being populated. I think it broke after the upgrade to service graph, a while ago but we just noticed. The cmdb_ci_disk table is being imported but the disk space field on ...
In the below screenshot of the auto flush records on the RITM table. The auto flush is not deleting the items which are provided in the filter. When I deploy the same changes to the production it is deleting the every record. It is not working as the...
What is the best business approach for renaming the business services and Application services attached to it . My Stalk holders want to submit a request to rename the business application and application services attached to the business application...
Hello all, 1 i am not sure what instance / version of SN i have. The stats view is blocked to me. I also cannot see the database view either also restriced.I want to create a report to add to my dashboard where i can see the followingParent is Applic...
Where do I find the presentation used in this video https://www.youtube.com/watch?v=awzYzNmklIA&t=1462s
hello, Any idea if PDI is on Yokoham instance, what is required to enable Intune integration ? Currenly in my PDI I was able to download free conntector for SCCM, Azure, AWS , JAMF. However I dont see any specific connector( trial ones) in Applicatio...
Hi All,We have implemented Data certification for Application Service table. A certification task is generated and the Assignee can either Approve or Reject the Certification Elements. If suppose, i have 1000 Application CI's to be certified in a sin...
CMDB Policy tasks approval approval assigned to System Administrator If managed by group is emptyHow to change the configuration on this
Dears, Found this really weird, i couldnt find sys_id field in the list view on the cmdb_ci_server table either on 'list view' or in 'form view' not really sure were it exists ? cant find the field in the table definition too ? any idea were its ...
Hi I have requirement like on change request form having CI class field which contains classes like cmdb_ci_server,cmdb_ci,netgear,cmdb_ci_business_app and we have one more field name called Change lookup this field contains all the fields of the res...
Hi We have a onAfter transform script that updates various fields on child tables, sample script below. We are now trying to convert this into Integrationhib ETL, so we can use IRE. Other than creating Multiple conditional classes where I can set con...
Hi , I'm wondering what type of items should be put in the class Server Hardware (cmdb_ci_server_hardware).This class is not defined into the CMDB Tables description page of the documentation.In this documentation, there is the description for the cl...
