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Output is Execution timedout in ECC Queue logs in ACC

shashankupa
Tera Contributor

I am recently facing an execution timed out output in my recent ecc queue input logs for around 68 agent endpoints inside sn_agent_cmdb_ci_agent table where I have applied a condition "agent_extended_info.host_data=2^agent_extended_info.cmdb_ci.name=NULL^nameNOT LIKEVN"

Error code: ACC_2100

Need to troubleshoot this issue asap. What could be the reason for this and how to troubleshoot that, can anyone explain ?
I have attached screenshot of that recent input ecc queue log where you can see output : execution timed out

1 REPLY 1

JobyV
Tera Guru

This is most likely due to the network_adapters.rb timing out on the agent client (It has a time out of 10 minutes). You will have to look at the logs in the client (look for agent id or name) to see which test is timing out. You can also do a manual test from the UI.