Hi,
I have integrated Servcienow with ManageEngine Endpoint Central SOAP integration.
Manage engine POST CI information to ServiceNow and it look find.
My issue is with Model ID, Obviously a common issue like any other CMDB integrations.
Manage engine creates manufacturer if does not exist in core company, which is acceptable.
But for Model ID it does not. so after CI created no model ID is accociated to CI.
I know that the model ID is empty but when I query the CI from REST API explorer, I see that the manufacturer + Model name (ID) is presented in "link" attribute.
"model_id": {
"display_value": "",
"link": "https://dev5545455454.service-now.com/api/now/table/cmdb_model/HP HP ProDesk 600 G2 DM"
My question is, where is this Model ID stored in ServiceNow? The cmdb_model does not have such a record.
My objective is to be able to create it in ServiceNow.
